Compare BMC TrueSight Operations Management vs. IBM Tivoli NetCool Impact

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Top Review
Find out what your peers are saying about BMC TrueSight Operations Management vs. IBM Tivoli NetCool Impact and other solutions. Updated: September 2021.
535,015 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization.""The solution has a very good business event manager tool.""I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this.""The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."

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"The solution is great at being able to fetch almost any kind of file.""The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."

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Cons
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.""The solution is overly complex.""I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."

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"The solution is somewhat complicated. It's not exactly straightforward.""For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."

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Pricing and Cost Advice
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable.""The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

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"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."

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Questions from the Community
Top Answer: The solution has a very good business event manager tool.
Top Answer: We haven't yet established what the final cost would be for licensing this solution, we're still working on that.
Top Answer: I think the solution is overly complex and requires a lot of resources.
Top Answer: The licensing is yearly, and although I'm happy with the pricing I do think it could be better.
Top Answer: The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through… more »
Top Answer: The licensing is yearly, and although I'm happy with the pricing I do think it could be better.
Ranking
2nd
out of 19 in Event Monitoring
Views
11,565
Comparisons
6,163
Reviews
1
Average Words per Review
1,935
Rating
8.0
9th
out of 19 in Event Monitoring
Views
639
Comparisons
483
Reviews
2
Average Words per Review
665
Rating
8.0
Comparisons
Also Known As
ProactiveNet, TrueSight Operations Management
Tivoli NetCool Impact
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Overview

TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.

IBM Tivoli Netcool Impact is an enterprise and network management software that automates the support of business-critical functions. The software helps to enrich events with business context, provides an integrated view of data from multiple sources in context and enables custom automations.
Offer
Learn more about BMC TrueSight Operations Management
Learn more about IBM Tivoli NetCool Impact
Sample Customers
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
Top Industries
REVIEWERS
Comms Service Provider30%
Healthcare Company20%
Manufacturing Company20%
Government10%
VISITORS READING REVIEWS
Computer Software Company41%
Comms Service Provider16%
Financial Services Firm8%
Government7%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider19%
Financial Services Firm16%
Performing Arts4%
Company Size
REVIEWERS
Small Business50%
Midsize Enterprise9%
Large Enterprise41%
VISITORS READING REVIEWS
Small Business8%
Midsize Enterprise2%
Large Enterprise90%
No Data Available
Find out what your peers are saying about BMC TrueSight Operations Management vs. IBM Tivoli NetCool Impact and other solutions. Updated: September 2021.
535,015 professionals have used our research since 2012.

BMC TrueSight Operations Management is ranked 2nd in Event Monitoring with 4 reviews while IBM Tivoli NetCool Impact is ranked 9th in Event Monitoring with 2 reviews. BMC TrueSight Operations Management is rated 8.6, while IBM Tivoli NetCool Impact is rated 8.0. The top reviewer of BMC TrueSight Operations Management writes "Monitors a mix of on-prem and cloud, and predictive alerts help maintain availability". On the other hand, the top reviewer of IBM Tivoli NetCool Impact writes "Supports APA through ISPF and lets us easily integrate with other apps for ticketing purposes". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, Splunk, SolarWinds Server and Application Monitor and AppDynamics, whereas IBM Tivoli NetCool Impact is most compared with IBM Tivoli NetCool OMNIbus, PagerDuty, BigPanda and ScienceLogic. See our BMC TrueSight Operations Management vs. IBM Tivoli NetCool Impact report.

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We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.