Compare BMC TrueSight Operations Management vs. IBM Tivoli NetCool Impact

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Most Helpful Review
Find out what your peers are saying about BMC TrueSight Operations Management vs. IBM Tivoli NetCool Impact and other solutions. Updated: July 2021.
521,637 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day.""We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant.""The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event.""The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization.""The solution has a very good business event manager tool."

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"The solution is great at being able to fetch almost any kind of file.""The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate."

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Cons
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy.""In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally.""Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter.""It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.""The solution is overly complex."

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"The solution is somewhat complicated. It's not exactly straightforward.""For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."

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Pricing and Cost Advice
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item.""We did a five-year, multimillion dollar deal.""Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

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"The licensing is yearly, and although I'm happy with the pricing I do think it could be better."

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Questions from the Community
Top Answer: The solution has a very good business event manager tool.
Top Answer: We haven't yet established what the final cost would be for licensing this solution, we're still working on that.
Top Answer: I think the solution is overly complex and requires a lot of resources.
Top Answer: The solution is great at being able to fetch almost any kind of file.
Top Answer: The accreditation, user interface and operational views could be improved on the solution. The configuration process needs work. Everything, including the management part, could be improved. The… more »
Top Answer: Mainly we're using Impact for event engagement. We're also trying to connect from the third party database like IDSM, and fetching the data. It's for event engagements. and for looking at results… more »
Ranking
2nd
out of 19 in Event Monitoring
Views
11,785
Comparisons
6,157
Reviews
6
Average Words per Review
2,721
Rating
8.2
9th
out of 19 in Event Monitoring
Views
603
Comparisons
457
Reviews
2
Average Words per Review
665
Rating
8.0
Popular Comparisons
Also Known As
ProactiveNet, TrueSight Operations Management
Tivoli NetCool Impact
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Overview

TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.

IBM Tivoli Netcool Impact is an enterprise and network management software that automates the support of business-critical functions. The software helps to enrich events with business context, provides an integrated view of data from multiple sources in context and enables custom automations.
Offer
Learn more about BMC TrueSight Operations Management
Learn more about IBM Tivoli NetCool Impact
Sample Customers
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
Top Industries
REVIEWERS
Healthcare Company22%
Manufacturing Company22%
Comms Service Provider22%
Government11%
VISITORS READING REVIEWS
Computer Software Company45%
Comms Service Provider15%
Financial Services Firm8%
Government6%
VISITORS READING REVIEWS
Computer Software Company37%
Financial Services Firm19%
Comms Service Provider13%
Retailer5%
Company Size
REVIEWERS
Small Business50%
Midsize Enterprise7%
Large Enterprise43%
VISITORS READING REVIEWS
Small Business9%
Midsize Enterprise2%
Large Enterprise89%
No Data Available
Find out what your peers are saying about BMC TrueSight Operations Management vs. IBM Tivoli NetCool Impact and other solutions. Updated: July 2021.
521,637 professionals have used our research since 2012.

BMC TrueSight Operations Management is ranked 2nd in Event Monitoring with 5 reviews while IBM Tivoli NetCool Impact is ranked 9th in Event Monitoring with 2 reviews. BMC TrueSight Operations Management is rated 8.0, while IBM Tivoli NetCool Impact is rated 8.0. The top reviewer of BMC TrueSight Operations Management writes "Knowledge Modules are what make the implementation across our varied infrastructure, but RBAC controls need some work". On the other hand, the top reviewer of IBM Tivoli NetCool Impact writes "Supports APA through ISPF and lets us easily integrate with other apps for ticketing purposes". BMC TrueSight Operations Management is most compared with Splunk, Dynatrace, BMC Helix Monitor, SolarWinds Server and Application Monitor and AppDynamics, whereas IBM Tivoli NetCool Impact is most compared with IBM Tivoli NetCool OMNIbus, BigPanda, PagerDuty and ScienceLogic. See our BMC TrueSight Operations Management vs. IBM Tivoli NetCool Impact report.

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