Most Helpful Review
The ability to fulfill the role as a manager of managers is fantastic. We integrated a number of other monitoring...
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Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it.
It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools
The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events.
It is very helpful to be able to apply rule-based routing to alerts.
TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great.
It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes.
It allows our operations team to have one single application to reference when investigating issues in our environment.
Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated.
The most valuable features are disk space projections for planning, and also the Snapshotting ability, to look back in time, to see what was going on the server at a particular time. It's basically the output of an sp_who2.
The best part of SQL DM is the ability to customize alerts and counters. This allows our team to find an issue then alert on the issue at a granular level.
SQL DM made troubleshooting much easier and allowed multiple people to look into an issue with confidence.
Monitors and alerts on our mission critical instances in real-time on a 24/7 basis.
Deployment requires lots of resources (servers). It has too many consoles.
The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large.
BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization.
BMC's online documentation is often incorrect or incomplete.
I would really like to see out-of-the-box support for monitoring uninterruptible power supplies.
More modules for less popular applications and better documentation.
I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier.
The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product.
We don't find that it helps us with performance monitoring and diagnostics. We find that SentryOne does that better. Also, in terms of alerts, we had to customize them dramatically so that we didn't get alerted on every little thing.
I would absolutely love to create customized dashboards but, unfortunately, they don't provide me the information that I need to create the report. The report I need is the detail or the transaction detail that's happening on those Snapshots. I'd like to be able to go back through time and search for things. I don't have that functionality, which is very disappointing. That's pretty bad and frustrating because I could query it and find out so much information about what's hitting my environment and when, but instead, they want control over it and to not give me that information. So it's encrypted. I can't pull it out and that is really bothersome.
The initial setup gives too many user rights to the server, so you have to put a user that is part administrator's group - that's the preferred way - on each server, which is kind of a risk. You want to do least privilege and you're not doing that.
It would helpful if SQL DM could mark when changes are made within the program.
Pricing and Cost Advice
Pricing is very high.
The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model.
Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for.
We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking.
The pricing is reasonable, it's comparable with the competitors.
Compared 11% of the time.
Compared 10% of the time.
See more BMC TrueSight Operations Management competitors »
Compared 10% of the time.
Compared 27% of the time.
Compared 19% of the time.
See more IDERA SQL Diagnostic Manager competitors »
Compared 16% of the time.
Also Known As
|Also Known As||ProactiveNet, TrueSight Operations Management|
The BMCProactiveNet Performance Management Suite is made up of a number of essential components that will allow end-users to proactively manage their physical,virtual and cloud environments.
By combining capacity and performance analytics, ProactiveNet aligns IT enterprise and cloud systems to business demands, ultimately creating more intelligent and proactive business processes. ProactiveNet allows business needs and demands to be the driver of the IT system, and not the other way round, with the result being optimized resources, reduced risks and costs, and higher performance levels within the business.
IDERA SQL Diagnostic Manager is a robust performance monitoring, alerting and diagnostics solution for Microsoft SQL Server. It proactively notifies of health, performance, and availability problems via a desktop console, a web console add-on, and mobile device. It minimizes costly server downtime with agent-less, real-time monitoring and customizable alerting for quick diagnosis and remediation.
Learn more about BMC TrueSight Operations Management
Learn more about IDERA SQL Diagnostic Manager
|Sample Customers||Bank of East Asia and China E-Port.||Padnos, University of Notre Dame, D4, Infeon Technologies, Chevron, LC Waikiki, Sisters of Saint Francis Health Services, Seattle Cancer Care Alliance, CVE, Colorado State University, St. Charles, Chaucer PLC, 1-800-Flowers, Ancoris, Money Management, National Opinion Research Center, California Department of Health, Plexus; Aviva, Burlington Northern Santa Fe, CBS, Comcast, Google, Merck, Regions Financial, Schneider Electric, Tata Consultancy Services, Verizon Communications, Zurich Financial Services|
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