BMC TrueSight Operations Management vs SolarWinds AppOptics comparison

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Executive Summary

We performed a comparison between BMC TrueSight Operations Management and SolarWinds AppOptics based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed BMC TrueSight Operations Management vs. SolarWinds AppOptics Report (Updated: March 2024).
767,847 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools""It is a very stable product.""The initial setup of BMC TrueSight Operations Management was easy.""It allows our operations team to have one single application to reference when investigating issues in our environment.""The ability to pull hosts together to show what processes are running, so it can be used for change management.""Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated.""Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.""It is breadth. It covers so many different technologies which can roll up into a single console."

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"The sum solution, NTA, and DPA.""Technical support is always live and they're supportive.""I have found the most valuable feature is application performance management.""The product has a great dashboard.""The reporting of the solution is very good.""Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."

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Cons
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer.""The dashboard and performance graphs should include a way to automatically schedule and export reports.""The solution could improve its price.""Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I""The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure.""Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need.""I would really like to see out-of-the-box support for monitoring uninterruptible power supplies.""More modules for less popular applications and better documentation."

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"I would like to see more integration with other tools that are available on the market.""In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products.""AppOptics would benefit from having a much more centralized view.""The integration with Unix services should be a bit more straightforward.""The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models.""The solution should be more user-friendly."

More SolarWinds AppOptics Cons →

Pricing and Cost Advice
  • "Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
  • "The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
  • "Pricing is very high."
  • "We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
  • "Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
  • "It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
  • "There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
  • "The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

  • "Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."
  • "I believe the current licensing cost is reasonable."
  • "Since it's a negotiable rate, I would rate the pricing as a five out of five."
  • More SolarWinds AppOptics Pricing and Cost Advice →

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    767,847 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The tool is flexible enough to be customized based on customer requirements.
    Top Answer:The product must provide more AI capabilities. AI is already available but must play a deeper role in the solution.
    Top Answer:The solution should be more user-friendly.
    Top Answer:I used the solution for monitoring servers and network equipment.
    Ranking
    Views
    2,939
    Comparisons
    2,005
    Reviews
    14
    Average Words per Review
    408
    Rating
    7.7
    Views
    1,267
    Comparisons
    894
    Reviews
    3
    Average Words per Review
    315
    Rating
    8.0
    Comparisons
    Also Known As
    ProactiveNet, TrueSight Operations Management
    AppOptics, SolarWinds TraceView, Librato
    Learn More
    Overview

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


    AppOptics is a SaaS-based simple, powerful and affordable Infrastructure & Application monitoring for custom on-premises, cloud, and hybrid systems. 

    Your business runs on applications, and when they go down or run slowly, it can impact the business in lost productivity, customers, or revenue. To add to the complexity, your IT environment is changing, and workloads can be spread across data centers, and cloud resources. You need to monitor the availability and performance of applications and infrastructure, regardless of where they are, so you can identify potential issues early and address them before they impact users

    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    TraxoCovea Insurance BTE TechnologyDatarista
    Top Industries
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider21%
    Healthcare Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company13%
    Government9%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Educational Organization61%
    Financial Services Firm6%
    Computer Software Company6%
    Government5%
    Company Size
    REVIEWERS
    Small Business40%
    Midsize Enterprise12%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    REVIEWERS
    Small Business20%
    Midsize Enterprise10%
    Large Enterprise70%
    VISITORS READING REVIEWS
    Small Business9%
    Midsize Enterprise65%
    Large Enterprise26%
    Buyer's Guide
    BMC TrueSight Operations Management vs. SolarWinds AppOptics
    March 2024
    Find out what your peers are saying about BMC TrueSight Operations Management vs. SolarWinds AppOptics and other solutions. Updated: March 2024.
    767,847 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 48 reviews while SolarWinds AppOptics is ranked 44th in Application Performance Monitoring (APM) and Observability with 9 reviews. BMC TrueSight Operations Management is rated 8.2, while SolarWinds AppOptics is rated 7.8. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of SolarWinds AppOptics writes "Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas SolarWinds AppOptics is most compared with Dynatrace, SolarWinds Server and Application Monitor, Zabbix, New Relic and Datadog. See our BMC TrueSight Operations Management vs. SolarWinds AppOptics report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.