We performed a comparison between BMC TrueSight Operations Management and ServiceNow Cloud Observability based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool is flexible enough to be customized based on customer requirements."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The solution has a very good business event manager tool."
"BMC TrueSight Operations Management is easily scalable."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The UI is very intuitive."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
"The UI for the end users could be improved and more flexible than it is now."
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"It would be better if the initial setup and deployment were more straightforward."
"The solution's support service could be better."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"The solution could improve its price."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
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BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 48 reviews while ServiceNow Cloud Observability is ranked 48th in Application Performance Monitoring (APM) and Observability with 3 reviews. BMC TrueSight Operations Management is rated 8.2, while ServiceNow Cloud Observability is rated 7.4. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of ServiceNow Cloud Observability writes "Provides effective observability and offers robust alerting and monitoring capabilities". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas ServiceNow Cloud Observability is most compared with Grafana, New Relic, Dynatrace, Datadog and Elastic Observability. See our BMC TrueSight Operations Management vs. ServiceNow Cloud Observability report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.