We performed a comparison between BMC TrueSight Operations Management and LiveAction LiveNX based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a scalable solution."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"It is very helpful to be able to apply rule-based routing to alerts."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"BMC TrueSight Operations Management is easily scalable."
"The alerting feature is very good because it allows you to set MOS alerts at various network junctures or data points."
"One of the valuable features is the ability to create CLI scripts on the fly to fix any issues. We were using it for QoS modeling to ensure that we were properly modeling QoS, and it basically said here is what you need to fix to get this QoS done, whether it is ACL or something else. It would either push or recommend. If you have the right credentials, you could also push. It is very good if you are a Cisco shop. It gives you reporting, latency, and bandwidth utilization for your applications, so you can do good capacity management planning. There are a lot of pieces that LiveNX can give you. It is a total NPM solution for SD-WAN."
"All in all, LiveAction LiveNX has become an indispensable tool for maintaining and improving our network's reliability and performance, ultimately supporting our organization's goal of providing timely and dependable delivery services."
"The product has a very good graphical interface."
"The intention and the idea of the filter is great."
"Its analytical capability is really good."
"We don't have any complaints about the software. According to my team, it's a very good tool that's very intuitive."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The pricing could be better."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"It would be better if the initial setup and deployment were more straightforward."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"Sometimes the solution does not register devices properly and that is a bug."
"This is a horrible solution and I think everything needs to be improved."
"The tool crashes sometimes when we try to pull reports simultaneously."
"They need to create a more simplified UI."
"The only downside to this software is the price."
"Improved documentation and more responsive customer support can help in addressing issues faster."
"It is not as robust as other NPM solutions. For instance, there is a problem while labeling specific applications. It works well with well-known applications, but when you have to put in new applications that are not very known and set them up with names, ports, URLs, or some protocols, it is not as intuitive."
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BMC TrueSight Operations Management is ranked 20th in IT Infrastructure Monitoring with 48 reviews while LiveAction LiveNX is ranked 53rd in IT Infrastructure Monitoring with 7 reviews. BMC TrueSight Operations Management is rated 8.2, while LiveAction LiveNX is rated 6.8. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of LiveAction LiveNX writes "Greta visual analytics and real-time monitoring but requires better documentation". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas LiveAction LiveNX is most compared with ThousandEyes, SolarWinds NPM, Cisco Secure Network Analytics, OmniPeek and NETSCOUT nGeniusONE. See our BMC TrueSight Operations Management vs. LiveAction LiveNX report.
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