BMC TrueSight Operations Management vs LogicMonitor

BMC TrueSight Operations Management is ranked 13th in IT Infrastructure Monitoring with 8 reviews vs LogicMonitor which is ranked 16th in IT Infrastructure Monitoring with 10 reviews. The top reviewer of BMC TrueSight Operations Management writes "Before choosing this product, we evaluated other options, and we still do. Mainly, it ends in a mixture of tools, and using open source-based tools reporting up into it". The top reviewer of LogicMonitor writes "The real strength of this product for me is the infrastructure device support". BMC TrueSight Operations Management is most compared with AppDynamics APM, IBM Tivoli NetCool OMNIbus and SCOM. LogicMonitor is most compared with PRTG, SCOM and ScienceLogic. See our BMC TrueSight Operations Management vs LogicMonitor report.
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Quotes From Members Comparing BMC TrueSight Operations Management vs LogicMonitor

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it.It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple toolsThe tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events.It is very helpful to be able to apply rule-based routing to alerts.TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great.It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes.It allows our operations team to have one single application to reference when investigating issues in our environment.Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated.

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They already have templates of what elements to monitor in a device.It is easy to add a device.In terms of support, we are more proactive compared to having no monitoring at all. We are also able to identify quickly what sort of issues have happened or are about to happen, and act on them accordingly.Integration with a wide variety of infrastructure systems is the most valuable feature; most critical to us was VMware integration and Citrix NetScaler integration.Through the use of LogicMonitor's expansive monitoring library and host detection technologies, we are able to monitor hosts without the complexities traditional NMS systems have.The escalation change and API integration are also huge for us, making alerting seamless.

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Cons
Deployment requires lots of resources (servers). It has too many consoles.The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large.BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization.BMC's online documentation is often incorrect or incomplete.I would really like to see out-of-the-box support for monitoring uninterruptible power supplies.More modules for less popular applications and better documentation.I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier.The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product.

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The current user reporting module is terrible. There is a lot of room for improvement.I much prefer the older UI for managing devices and dashboards. They gave assurances that they would not retire the old UI before making it feature parity with the new UI, but they did not follow through with that.The new/beta web portal and its REST API are a work-in-progress. This transformation for LogicMonitor is an exciting refresh, and is enabling customers like Impulse to provide feedback along the way.I'd like to see the NetFlow reporting get better and the new UI needs some work.

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Pricing and Cost Advice
Pricing is very high.The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model.Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for.

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The price is a bit stiff.The per-device licensing is painful for virtual machines.

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Ranking
RANKING
Views
10,568
Comparisons
4,625
Reviews
8
Followers
739
Avg. Rating
8.0
Views
7,863
Comparisons
2,889
Reviews
9
Followers
469
Avg. Rating
8.1
Top Comparisons
Top ComparisonsSee more BMC TrueSight Operations Management competitors »
Compared 10% of the time.
Compared 7% of the time.
Compared 6% of the time.
See more LogicMonitor competitors »
Also Known As
Also Known AsProactiveNet, TrueSight Operations Management
Website/Video
Website/VideoBMC
LogicMonitor
Overview
Overview

The BMCProactiveNet Performance Management Suite is made up of a number of essential components that will allow end-users to proactively manage their physical,virtual and cloud environments.

By combining capacity and performance analytics, ProactiveNet aligns IT enterprise and cloud systems to business demands, ultimately creating more intelligent and proactive business processes. ProactiveNet allows business needs and demands to be the driver of the IT system, and not the other way round, with the result being optimized resources, reduced risks and costs, and higher performance levels within the business.

LogicMonitor's automated SaaS performance monitoring platform provides IT Ops teams with end-to-end visibility and actionable metrics to manage today’s sophisticated on-premise, hybrid, and cloud infrastructures. Deploy and manage your monitoring faster and automatically with AutoDiscovery™ of devices. Act on infrastructure performance data using built-in and customizable dashboards, performance forecasting, and complete reporting. Use built-in workflow capabilities including alerting routing and escalation management to improve your IT team’s issue response and resolution time. LogicMonitor is headquartered in Santa Barbara, California, and has offices in Austin, London, Singapore, and Chengdu. The company is a NetApp, VMware, Dell, HP, Citrix, and AWS technology partner

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Learn more about BMC TrueSight Operations Management
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Sample Customers
Sample Customers Bank of East Asia and China E-Port. Citrix, National Geographic, JetBlue, Zendesk, iVision, TekLinks
Top Industries
Top Industries
VISITORS READING REVIEWS
Financial Services Firm
33%
Insurance Company
11%
Comms Service Provider
10%
Manufacturing Company
9%
REVIEWERS
University
25%
Software R&D Company
25%
Recruiting/Hr Firm
13%
Real Estate/Law Firm
13%
VISITORS READING REVIEWS
University
17%
Financial Services Firm
13%
Non Profit
7%
Media Company
7%
Company Size
Company Size
REVIEWERS
Small Business
58%
Midsize Enterprise
17%
Large Enterprise
25%
VISITORS READING REVIEWS
Small Business
19%
Midsize Enterprise
3%
Large Enterprise
78%
REVIEWERS
Small Business
38%
Midsize Enterprise
33%
Large Enterprise
29%
VISITORS READING REVIEWS
Small Business
35%
Midsize Enterprise
19%
Large Enterprise
46%
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287,901 professionals have used our research since 2012.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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