BMC TrueSight Operations Management vs Nagios XI comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Aug 11, 2023

We compared BMC TrueSight Operations Management and Nagios XI across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. Nagios XI received positive feedback for its versatility and adaptability. It offers a diverse selection of plugins and scripts for monitoring needs.

  • Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. Users have suggested Nagios XI could improve integration, simplify configuration, and make the platform more user-friendly. Nagios XI users also suggest improvements to network visibility and cloud discovery.

  • Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. Some Nagios XI customers complained about the lack of chat or phone support options.

  • Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. Some Nagios XI users found the setup to be relatively simple, while others considered it challenging. Deployment can take a few months to complete, and there’s a steep learning curve.

  • Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. Nagios XI’s pricing is considered reasonable and transparent, with no extra charges.

  • ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. Nagios XI users reported positive outcomes overall, but some said visibility limitations lower the solution’s ROI.

Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. Nagios XI is an affordable, flexible solution with a broad feature set and a selection of helpful plugins. At the same time, users say the setup can be complex, and some expressed a desire for more convenient ways to contact support.

To learn more, read our detailed BMC TrueSight Operations Management vs. Nagios XI Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management.""I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this.""It is very helpful to be able to apply rule-based routing to alerts.""I like the event management part.""Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.""It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools""It allows our operations team to have one single application to reference when investigating issues in our environment.""The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."

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"I can monitor a software made in-house to software of bigger companies.""This is a very good solution and it is simple to use, for any company.""The most valuable features of Nagios XI are you can customize it based on your use case and requirements. It is flexible and easy to integrate with our systems. You can customize the solution by adding additional features using code.""It is an open-source platform with valuable features for performance and stability.""The most valuable feature of Nagios XI is customization. We can customize based on our requirements. We can do modifications and implement a lot of scripts. Additionally, it is easy to use.""The features I've found the most useful are the plug-ins, the fact that you can connect almost everything to it. That's very useful.""Nagios XI helps us monitor the bandwidth of the internet connection, HTTP, DNS, active directory services, and exchange data availability. We have multiple servers to monitor databases, availability of servers, and ping.""Nagios XI is a simple monitoring tool with performance management."

More Nagios XI Pros →

Cons
"BMC's online documentation is often incorrect or incomplete.""We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy.""The pricing could be better.""The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure.""The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support.""The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions.""The solution could improve its price.""This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."

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"The technical support is variable - sometimes I get answers, but most of my tickets go unanswered.""They need more documentation for the plugins.""The interface could be more user-friendly.""Technical support is an area that needs improvement. It is not available 24/7.""The PNP4Nagios plugin not working easily with XI is an issue for me, because some open source monitoring plugins do not work out of the box. But in the end, you learn to live with it.""We often need to develop custom plugins to get Nagios to work the way we want it to work because the features we need are not always available in Nagios.""We'd like to see more integration capabilities.""It is really difficult to integrate Nagios XI with another system to generate logs and alert our management of failures in security infrastructure."

More Nagios XI Cons →

Pricing and Cost Advice
  • "Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
  • "The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
  • "Pricing is very high."
  • "We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
  • "Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
  • "It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
  • "There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
  • "The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

  • "The pricing is really cost efficient. The licensing is perpetual and can be renewed very easily."
  • "You can grow into the higher-priced scale as they learn how to utilize the features for Nagios XI."
  • "For the cost of the commercial product and support, and taking into account the open source characteristics of it, I believe it is difficult to a better value."
  • "We are using the free version of this solution."
  • "This solution is very expensive, at approximately $5,000 USD when I purchased it, which is why I haven't upgraded my version in several years."
  • "The licensing fees for this solution are approximately $3,000 USD per year."
  • "The pricing is high with separate licensing for the product and support."
  • "Nagios Core does not have any payment, but Nagios XI requires payment for the license."
  • More Nagios XI Pricing and Cost Advice →

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    Comparison Review
    Anonymous User
    I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want using these, but they require quite some expertise before you can use them. Then there are the ones that are not open source, the enterprise softwares and cost you some money, but on the other hand, they are extremely easy to set-up and learn. You can have them up and running in a matter of minutes. And then there are those which are completely cloud based. They can be free of cost or charge some money depending on the software. The good thing about these is that you don’t have to install any extra software, and it can be managed completely online but then again these have limited features and you cannot exploit them to the full extent as you can do with the open-source and to some extent the enterprise software, so I won’t suggest you to use these, because these are generally not the complete solutions and require other support software to achieve the same. Below I have listed the outstanding pros and cons of the various Network analyzers that you can look into Nagios Pros: Nagios offers an extensive set of collector plug-ins that allows users to gather performance and availability data from a broad range of operating systems, including  Windows and Netware Nagios… Read more →
    Questions from the Community
    Top Answer:The tool is flexible enough to be customized based on customer requirements.
    Top Answer:The product must provide more AI capabilities. AI is already available but must play a deeper role in the solution.
    Top Answer:It is an open-source platform with valuable features for performance and stability.
    Top Answer:I don't deal with the licensing aspect of the product.
    Top Answer:The product's stability could be even better.
    Ranking
    16th
    Views
    2,158
    Comparisons
    1,494
    Reviews
    14
    Average Words per Review
    408
    Rating
    7.7
    Views
    7,919
    Comparisons
    6,097
    Reviews
    10
    Average Words per Review
    343
    Rating
    8.1
    Comparisons
    Also Known As
    ProactiveNet, TrueSight Operations Management
    Learn More
    Overview

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


    Nagios XI provides monitoring of all mission-critical infrastructure components, including applications, services, operating systems, network protocols, systems metrics, and network infrastructure. Third-party add-ons provide tools for monitoring virtually all in-house and external applications, services, and systems.

    Nagios XI uses a powerful Core 4 monitoring engine that provides users with the highest levels of server monitoring performance. This high degree of performance enables nearly limitless scalability and monitoring powers.

    With Nagios XI, stakeholders can check up on their infrastructure status using the role-based web interface. Sophisticated dashboards enable access to monitoring information and third-party data. Administrators can easily set up permissions so users can only access the infrastructure they are authorized to view.

    Nagios XI Benefits and Features

    Some of the benefits and top features of using Nagios XI include:

    • Extensive IT infrastructure monitoring: Comprehensively monitor all of your organization’s infrastructure’s components. Hundreds of third-party add-ons let you monitor virtually any internal application, service, or system.

    • Proactivity: With built-in, automated trend analysis and capacity planning charts, organizations can plan infrastructure upgrades before legacy systems encounter unexpected issues. IT staff, business stakeholders, and end users are notified via email or SMS with details of the outage so they can begin handling the issue immediately.

    • Multiple integration options: Numerous available APIs allow seamless integration with in-house and third-party applications. Thousands of community-developed add-ons that extend monitoring and native alerting capabilities as well as custom interfaces are available, allowing you to customize Nagios XI to your company's needs.

    • Complete visibility: Get a single view of your entire IT operations network and business processes. The Nagios XI dashboards provide at-a-glance access to monitoring information and third-party data. Views give users quick access to the most useful information.

    • User-friendly interface: Customize the layout, design, and settings for each user’s GUI, providing clients and team members with the flexibility they need. Administrators can easily delegate control over monitoring configuration management, system settings, and more to end users and team members using the built-in web-based configuration interface. A configuration wizard guides users through the process of monitoring new devices, services, and applications without understanding complex monitoring concepts.

    • Configuration snapshots: Snapshots allow you to save and archive your most recent configurations. Later on, you can revert back to them whenever you like.

    • Advanced user management: Ensure a secure infrastructure environment by easily setting up and managing user accounts and assigning custom roles with just a few mouse clicks.

    Reviews from Real Users

    Nagios XI stands out among its competitors for a number of reasons. Several major ones are its integration options and monitoring abilities, as well as its alerting features.

    David P., a senior DevOps engineer at EML Payments Ltd, writes, “We use Nagios as a network discovery tool. We use Nagios to maintain our uptime statistics and to monitor our services. It has allowed us to be much more sophisticated in our monitoring and alerting.”

    An IT-OSS manager at a comms service provider notes, “Nagios XI has a custom API feature, and we can expose custom APIs for our integration. This is a great feature.”

    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    Nagios has over one million users globally, including AOL, DHL, McAfee, MCI, MTV, Yahoo!, Universal, Toshiba, Sony, Siemens, and JPMorgan Chase.
    Top Industries
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider21%
    Healthcare Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company13%
    Government9%
    Manufacturing Company6%
    REVIEWERS
    Comms Service Provider32%
    Manufacturing Company24%
    Financial Services Firm12%
    Retailer8%
    VISITORS READING REVIEWS
    Educational Organization47%
    Computer Software Company9%
    Financial Services Firm5%
    Government5%
    Company Size
    REVIEWERS
    Small Business40%
    Midsize Enterprise12%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    REVIEWERS
    Small Business39%
    Midsize Enterprise27%
    Large Enterprise34%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise53%
    Large Enterprise35%
    Buyer's Guide
    BMC TrueSight Operations Management vs. Nagios XI
    March 2024
    Find out what your peers are saying about BMC TrueSight Operations Management vs. Nagios XI and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 16th in Cloud Monitoring Software with 48 reviews while Nagios XI is ranked 8th in Cloud Monitoring Software with 54 reviews. BMC TrueSight Operations Management is rated 8.2, while Nagios XI is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, New Relic and Zabbix, whereas Nagios XI is most compared with Zabbix, Nagios Core, PRTG Network Monitor, Icinga and Wireshark. See our BMC TrueSight Operations Management vs. Nagios XI report.

    See our list of best Cloud Monitoring Software vendors and best IT Infrastructure Monitoring vendors.

    We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.