BMC TrueSight Operations Management vs New Relic APM

BMC TrueSight Operations Management is ranked 12th in Application Performance Management (APM) with 7 reviews vs New Relic APM which is ranked 4th in Application Performance Management (APM) with 7 reviews. The top reviewer of BMC TrueSight Operations Management writes "Before choosing this product, we evaluated other options, and we still do. Mainly, it ends in a mixture of tools, and using open source-based tools reporting up into it". The top reviewer of New Relic APM writes "It allows us to pinpoint pages that require fixes to improve the user experience, and while it provides statistics, it doesn't give enough information about what to do with them". BMC TrueSight Operations Management is most compared with IBM Tivoli NetCool OMNIbus, SCOM and AppDynamics APM. New Relic APM is most compared with AppDynamics APM, Dynatrace and CA APM. See our BMC TrueSight Operations Management vs New Relic APM report.
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Most Helpful Review
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Find out what your peers are saying about BMC TrueSight Operations Management vs. New Relic APM and others in Application Performance Management (APM)
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Quotes From Members Comparing BMC TrueSight Operations Management vs New Relic APM

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple toolsThe tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events.It is very helpful to be able to apply rule-based routing to alerts.TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great.It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes.It allows our operations team to have one single application to reference when investigating issues in our environment.Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated.The ability to pull hosts together to show what processes are running, so it can be used for change management.

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The most important thing is that it tells us where the latency in throughput and response time are.As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in.It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra).They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking.The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team.

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Cons
The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large.BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization.BMC's online documentation is often incorrect or incomplete.I would really like to see out-of-the-box support for monitoring uninterruptible power supplies.More modules for less popular applications and better documentation.I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier.The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product.

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Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres.I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow.It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics.They need to improve the alerting and dashboarding as these are the key features in DevOps.

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Pricing and Cost Advice
The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model.Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for.

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If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity.It would be nice if we could buy it annually instead of monthly.Cost is significant with a lot of extras.The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers.New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention.

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Bmc truesight operations management vs. new relic apm report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about BMC TrueSight Operations Management vs. New Relic APM and others in Application Performance Management (APM)
253,522 professionals have used our research since 2012.
Ranking
RANKING
Views
10,896
Comparisons
5,050
Reviews
6
Followers
1,001
Avg. Rating
8.0
Views
36,298
Comparisons
14,291
Reviews
7
Followers
2,314
Avg. Rating
8.6
Top Comparisons
Top ComparisonsSee more BMC TrueSight Operations Management competitors »
Logo green 80x80
Compared 9% of the time.
Dynatrace logo 80x80
Compared 6% of the time.
Ca2
Compared 6% of the time.
See more New Relic APM competitors »
Also Known As
Also Known AsProactiveNet, TrueSight Operations ManagementNew Relic Mobile
Website/Video
Website/VideoBMC
  • Vendor 6954 screenshot 1514051078
New Relic
  • Vendor 7685 screenshot 1517678401
OverviewQuestionmark icon
Overview

The BMCProactiveNet Performance Management Suite is made up of a number of essential components that will allow end-users to proactively manage their physical,virtual and cloud environments.

By combining capacity and performance analytics, ProactiveNet aligns IT enterprise and cloud systems to business demands, ultimately creating more intelligent and proactive business processes. ProactiveNet allows business needs and demands to be the driver of the IT system, and not the other way round, with the result being optimized resources, reduced risks and costs, and higher performance levels within the business.

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

Sample Customers
Sample Customers Bank of East Asia and China E-Port. Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
Top IndustriesQuestionmark icon
Top Industries
VISITORS READING REVIEWS
Financial Services Firm
30%
Insurance Company
13%
Manufacturing Company
9%
Comms Service Provider
9%
REVIEWERS
Software R&D Company
24%
Financial Services Firm
13%
Media Company
11%
Retailer
9%
VISITORS READING REVIEWS
Financial Services Firm
23%
Marketing Services Firm
11%
Software R&D Company
7%
Media Company
7%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
64%
Midsize Enterprise
9%
Large Enterprise
27%
VISITORS READING REVIEWS
Small Business
21%
Midsize Enterprise
4%
Large Enterprise
75%
REVIEWERS
Small Business
38%
Midsize Enterprise
31%
Large Enterprise
31%
VISITORS READING REVIEWS
Small Business
26%
Midsize Enterprise
22%
Large Enterprise
52%
Bmc truesight operations management vs. new relic apm report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about BMC TrueSight Operations Management vs. New Relic APM and others in Application Performance Management (APM)
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253,522 professionals have used our research since 2012.
We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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