BMC TrueSight Operations Management vs. New Relic Browser Comparison

BMC TrueSight Operations Management

New Relic Browser

BMC TrueSight Operations Management

Read 10 BMC TrueSight Operations Management reviews.

10,330 views|5,823 comparisons

New Relic Browser

Read 2 New Relic Browser reviews.

920 views|813 comparisons

Doug Greene

Sr. Director Operations at a comms service provider

Enables us to triangulate, using multiple sets of data - including log, app, OS, network, and more - and find issues

Because we've used it for so long, we've been measuring results for eons. The standard metric that we use, given to us by our CIO, is that 70... Read more »

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization.We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant.The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event.From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day.We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP.Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it.It is breadth. It covers so many different technologies which can roll up into a single console. More BMC TrueSight Operations Management Pros »	The most valuable features are infrastructure monitoring and application performance monitoring (APM).The solution is quite stable. More New Relic Browser Pros »
Cons
It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally.Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter.We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy.The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support.One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy.I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly.I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it. More BMC TrueSight Operations Management Cons »	It would help customers if there were an on-premises version available.The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help. More New Relic Browser Cons »

Pricing and Cost Advice

Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable.We did a five-year, multimillion dollar deal.We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item.The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that.It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product.There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half.Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30...We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support...

More BMC TrueSight Operations Management Pricing and Cost Advice »

This is an expensive product.The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that.

More New Relic Browser Pricing and Cost Advice »

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Questions from the Community
Ask a question Earn 20 points	Question: What do you like most about New Relic Browser? Top Answer: The most valuable features are infrastructure monitoring and application performance monitoring (APM). Read all 2 answers Question: What is your experience regarding pricing and costs for New Relic Browser? Top Answer: This is an expensive product. Read all 2 answers Question: What needs improvement with New Relic Browser? Top Answer: The licensing cost is a little high and it should be brought down. It would help customers if there were an on-premises version available. Read all 2 answers
Ranking
5th out of 95 in Application Performance Management (APM) Views 10,330 Comparisons 5,823 Reviews 9 Average Words per Review 2,925 Avg. Rating 8.7	32nd out of 95 in Application Performance Management (APM) Views 920 Comparisons 813 Reviews 2 Average Words per Review 340 Avg. Rating 7.0
Popular Comparisons
IBM Tivoli Composite Application Manager vs. BMC TrueSight Operations Management Compared 16% of the time. Splunk vs. BMC TrueSight Operations Management Compared 13% of the time. Dynatrace vs. BMC TrueSight Operations Management Compared 11% of the time. AppDynamics vs. BMC TrueSight Operations Management Compared 8% of the time. SolarWinds Server and Application Monitor vs. BMC TrueSight Operations Management Compared 7% of the time. See more BMC TrueSight Operations Management competitors » + Add more products to compare	New Relic APM vs. New Relic Browser Compared 43% of the time. Datadog vs. New Relic Browser Compared 17% of the time. Akamai mPulse vs. New Relic Browser Compared 12% of the time. IBM Application Performance Management vs. New Relic Browser Compared 8% of the time. Aternity vs. New Relic Browser Compared 6% of the time. See more New Relic Browser competitors » + Add more products to compare
Also Known As
ProactiveNet, TrueSight Operations Management
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BMC	New Relic
Overview
TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.	New Relic Browser provides deep visibility and actionable insights into real users' experiences on your website. With standard page load timing (sometimes referred to as real user monitoring or RUM), New Relic measures the overall time to load the entire webpage. However, New Relic Browser goes beyond RUM to also help you monitor the performance of individual sessions, AJAX requests, and JavaScript errors extending the monitoring throughout the entire life cycle of the page.
Offer
Learn more about BMC TrueSight Operations Management Learn More	Learn more about New Relic Browser Learn More
Sample Customers
Ensono Transamerica Boston Scientific Park Place Technologies inContact TD Ameritrade PNC Bank	Fairfax Media, Despergar.com, MercadoLibre, Veracode, Costa Coffee, Kiva, Alkami, Mondia Media, Bringmeister.de, Simplesurance, Confused.com, ReachLocal, Lending Club, Boozt.com, Trainline
Top Industries
REVIEWERS Healthcare Company29% Manufacturing Company29% Comms Service Provider14% Financial Services Firm14% VISITORS READING REVIEWS Computer Software Company64% Comms Service Provider9% Financial Services Firm4% Manufacturing Company4%	VISITORS READING REVIEWS Computer Software Company44% Media Company18% Comms Service Provider12% Construction Company6%

Free Report: BMC TrueSight Operations Management vs. New Relic Browser

Find out what your peers are saying about BMC TrueSight Operations Management vs. New Relic Browser and other solutions. Updated: September 2020.

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437,064 professionals have used our research since 2012.

BMC TrueSight Operations Management is ranked 5th in Application Performance Management (APM) with 10 reviews while New Relic Browser is ranked 32nd in Application Performance Management (APM) with 2 reviews. BMC TrueSight Operations Management is rated 8.6, while New Relic Browser is rated 7.0. The top reviewer of BMC TrueSight Operations Management writes "Enables us to proactively service our customers and even warn them about problems before they occur". On the other hand, the top reviewer of New Relic Browser writes "Stable and scalable but does not provide input regarding page performance". BMC TrueSight Operations Management is most compared with IBM Tivoli Composite Application Manager, Splunk, Dynatrace, AppDynamics and SolarWinds Server and Application Monitor, whereas New Relic Browser is most compared with New Relic APM, Datadog, Akamai mPulse, IBM Application Performance Management and Aternity. See our BMC TrueSight Operations Management vs. New Relic Browser report.

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