We performed a comparison between New Relic and BMC TrueSight Operations Management based on real PeerSpot user reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers better network monitoring, longer historical data retention, improved error debugging and log correlation, and better dashboard customization and access management. It also has a simpler user interface, easier setup process, and more straightforward pricing. While BMC TrueSight Operations Management has some valuable features, it needs improvement in several areas, including deeper application monitoring, better cloud monitoring, and more powerful reporting dashboards.
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"The Event Management is outstanding; still is the most interesting part of the product."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"The initial setup of BMC TrueSight Operations Management was easy."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"It has a simple initial setup."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"The versatility of the solution is its most valuable feature."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"They have baseline level alerting."
"The product must provide more AI capabilities."
"The solution could improve its price."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"The pricing could be better."
"The customization of the start and end time is kind of cool."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"The solution must provide better support for Azure Web Apps service."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 48 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews. BMC TrueSight Operations Management is rated 8.2, while New Relic is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and SolarWinds Server and Application Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability and Grafana. See our BMC TrueSight Operations Management vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best IT Infrastructure Monitoring vendors, and best Cloud Monitoring Software vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
