Compare BMC TrueSight Operations Management vs. New Relic Browser
 | Doug Greene Sr. Director Operations at a comms service provider |
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Find out what your peers are saying about BMC TrueSight Operations Management vs. New Relic Browser and other solutions. Updated: May 2021.
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Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
"The solution has a very good business event manager tool."
"The solution is quite stable."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
Cons
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"The solution is overly complex."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"It would help customers if there were an on-premises version available."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"We did a five-year, multimillion dollar deal."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
More BMC TrueSight Operations Management Pricing and Cost Advice »
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"This is an expensive product."
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Top Answer: The solution has a very good business event manager tool.
Top Answer: We haven't yet established what the final cost would be for licensing this solution, we're still working on that.
Top Answer: I think the solution is overly complex and requires a lot of resources.
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ProactiveNet, TrueSight Operations Management
TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.
New Relic Browser provides deep visibility and actionable insights into real users' experiences on your website. With standard page load timing (sometimes referred to as real user monitoring or RUM), New Relic measures the overall time to load the entire webpage. However, New Relic Browser goes beyond RUM to also help you monitor the performance of individual sessions, AJAX requests, and JavaScript errors extending the monitoring throughout the entire life cycle of the page.
Learn more about BMC TrueSight Operations Management
Learn more about New Relic Browser
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Fairfax Media, Despergar.com, MercadoLibre, Veracode, Costa Coffee, Kiva, Alkami, Mondia Media, Bringmeister.de, Simplesurance, Confused.com, ReachLocal, Lending Club, Boozt.com, Trainline
Healthcare Company25%
Manufacturing Company25%
Government13%
Financial Services Firm13%
Computer Software Company46%
Comms Service Provider15%
Financial Services Firm7%
Government6%
Computer Software Company29%
Comms Service Provider19%
Media Company9%
Wholesaler/Distributor5%
Small Business52%
Midsize Enterprise7%
Large Enterprise41%
Small Business13%
Midsize Enterprise2%
Large Enterprise85%
Small Business20%
Midsize Enterprise30%
Large Enterprise50%
Find out what your peers are saying about BMC TrueSight Operations Management vs. New Relic Browser and other solutions. Updated: May 2021.
511,607 professionals have used our research since 2012.
BMC TrueSight Operations Management is ranked 7th in Application Performance Management (APM) with 8 reviews while New Relic Browser is ranked 38th in Application Performance Management (APM) with 2 reviews. BMC TrueSight Operations Management is rated 8.2, while New Relic Browser is rated 7.0. The top reviewer of BMC TrueSight Operations Management writes "Knowledge Modules are what make the implementation across our varied infrastructure, but RBAC controls need some work". On the other hand, the top reviewer of New Relic Browser writes "Stable and scalable but does not provide input regarding page performance". BMC TrueSight Operations Management is most compared with Splunk, Dynatrace, SolarWinds Server and Application Monitor, BMC Helix Monitor and AppDynamics, whereas New Relic Browser is most compared with Elastic APM, New Relic APM, Datadog, Akamai mPulse and IBM Application Performance Management. See our BMC TrueSight Operations Management vs. New Relic Browser report.
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