BMC TrueSight Operations Management vs Pandora FMS comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Aug 14, 2023

We compared BMC TrueSight Operations Management and Pandora FMS across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. Pandora FMS is highly regarded for its straightforward management process, effective dashboards, and efficient network monitoring capabilities.

  • Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability.  Users say Pandora FMS could make its dashboards more customizable and improve its integration with other systems. Many also said they would like Pandora to add APIs for integration and offer better out-of-the-box analytics.

  • Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. Pandora FMS support received high praise for their expertise, kindness, and fast response time.

  • Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. Most users found Pandora FMS’s initial setup to be relatively easy.

  • Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. Pandora FMS is considered reasonably priced, and the total cost depends on the environment.

  • ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. Pandora FMS has also demonstrated advantages in terms of return on investment.

Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. Users like Pandora FMS’s management and monitoring capabilities as well as its dashboards, but the solution has been criticized for its compatibility issues, limited customization options, and slower performance.

To learn more, read our detailed BMC TrueSight Operations Management vs. Pandora FMS Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this.""The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud.""I use the solution to monitor servers, databases, Windows, Linux, and web services.""TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great.""BMC TrueSight Operations Management is easily scalable.""The ability to pull hosts together to show what processes are running, so it can be used for change management.""We can verify uptimes as another source of keeping devices in compliance.""The most valuable features of the solution are alert management, alert generation, and event management."

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"The network monitoring and configuration within this solution is very good.""Pandora's architecture is interesting. It's open so you can easily extend and enhance it. It's simpler to customize Pandora compared to other solutions. It's also scalable enough to support large environments.""Features I have found most valuable with Pandora are the personalized metrics and the simplicity of data.""You can configure several types of architecture for high availability or load balancing.""We are able to control our business with this all-in-one monitoring tool.""It provides us with proactive monitoring and is very easy to configure and maintain.""The most valuable features are auto-discovery and automatic detection of the network topology and network monitoring.""Pandora FMS provides us with a general report (graphical) about all of the connected devices, which helps with planning new stations and tracking them."

More Pandora FMS Pros →

Cons
"BMC's online documentation is often incorrect or incomplete.""The solution's support service could be better.""The solution is overly complex.""Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need.""The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions.""The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support.""The product must provide more AI capabilities.""I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."

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"Their support is good, but it is just online communication. It would be great to be able to just call someone and talk to them instead of always writing. It works well for me because I am a decent communicator in email, but some people might find it difficult to describe in a written fashion and communicate with them that way. There is a learning curve to the interface, but once you get used to it, it is actually very powerful. They have a lot of options, but people struggle with the interface. They've improved it though, and it is getting better. They need to keep improving the learning curve to help buy-in. I'm the guy that manages it, so I'm comfortable with it. They can refine the upgrade agents to be easier. They can also do more refinement in end-user usability because not everyone is strong technically, and people who aren't strong technically might be averse to the product, even though it has come a long way. It has a complete GUI and everything.""A nice feature in the next release would be an automation module to run workflow actions.""An update to the Android app would be appreciated.""Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas.""I sincerely believe that Pandora needs new ideas for functionality closer to advanced device security monitoring.""I would like for the solution to be faster and have a better tolerance between parallel servers for Pandora and Pest Control.""The product lacks APIs for integration with other systems.""When it comes to the definition of local Software Agents for the first time in the open-source version, it can become very tedious."

More Pandora FMS Cons →

Pricing and Cost Advice
  • "Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
  • "The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
  • "Pricing is very high."
  • "We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
  • "Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
  • "It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
  • "There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
  • "The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

  • "Only one payment and it includes support, updates, new versions, and access to the complete library of plugins except for SAP and z/OS."
  • "Pandora FMS is easy to implement and the pricing of licenses is competitive."
  • "You get the license and it includes updates, new versions, and access to the complete library of modules."
  • "My rule of thumb would be that if you need more than thirty agents, and you lack an automation tool such as Chef or Puppet, you will save a lot of time and money going to the Enterprise edition."
  • "In terms of money, the Enterprise version is the cheapest that I have found after a market study."
  • "The open-source version offers 100% functionality and the hardware requirements for a solution like this one are very modest."
  • "Growing the solution or migrating to the Enterprise version is easy, and various plans are available."
  • "The Open Source Community Edition is great to just explore the software, or use it on medium-sized infrastructures."
  • More Pandora FMS Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The tool is flexible enough to be customized based on customer requirements.
    Top Answer:The product must provide more AI capabilities. AI is already available but must play a deeper role in the solution.
    Top Answer:Features I have found most valuable with Pandora are the personalized metrics and the simplicity of data.
    Top Answer:Pandora is reasonably priced, and the cost depends on the environment.
    Top Answer:I would like for the solution to be faster and have a better tolerance between parallel servers for Pandora and Pest Control. In the next release, I'd like to see, when it comes to monitoring, the… more »
    Ranking
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    7.7
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    Comparisons
    Also Known As
    ProactiveNet, TrueSight Operations Management
    Learn More
    Overview

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


    Pandora FMS is a monitoring as a service (MaaS) solution that is ideal for companies with at least 100 or more devices. Instead of multiple, difficult-to-integrate monitoring systems, Pandora FMS is an all-in-one solution that is easy to use. The software is able to untangle complicated technology infrastructures to easily identify the root cause of issues in order to find the most efficient solution. It does so by analyzing everything in your system, from databases and applications to services and desktops, as well as communications.

    Pandora FMS Features

    Pandora FMS has many valuable key features. Some of the most useful ones include:

    • Application Monitoring (APM)
    • IoT monitoring
    • Log collection
    • Inventory
    • Issue management / ITSM
    • Mainframe monitoring
    • Network monitoring
    • Remote control
    • Synthetic monitoring
    • Service oriented monitoring
    • Server monitoring
    • User experience monitoring
    • Virtualization & cloud

    Pandora FMS Benefits

    There are many benefits to implementing Pandora FMS. Some of the biggest advantages the solution offers include:

    • Comprehensive overview: Pandora FMS provides a comprehensive overview of your system to make troubleshooting easy. It also provides all the tools to monitor and analyze an extensive range of data, from traffic to connectivity.
    • Easy forecasting: With Pandora FMS, you can use your network diagram for forecasting solutions, which gives you the necessary info you need to perform maintenance. 
    • Proactive solutions: Issues are proactively addressed. Pandora FMS provides alerts 24/7 so you can deal with problems before they grow even bigger. This also helps your organization eliminate any down time. 
    • Solve future problems: Another benefit of implementing Pandora FMS is that it enables you to optimize your services to ensure that future issues are minimized. In addition, they offer around-the-clock monitoring and automated solutions. As a result, the solution enables you to operate your organization with maximum efficiency all the time, saving you money and time. 
    • Personalized service maps: Pandora FMS allows you to create detailed, personalized service maps that can help you identify any shortcomings in your system and address them as soon as possible. 
    • SLA and availability reports: With Pandora FMS, you receive critical alerts when SLA levels aren’t met, which also helps you understand when your applications and systems are not meeting your business goals.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Pandora FMS solution.

    PeerSpot user Marc C., Systems Analyst at a university, says, "It is easy to create your own custom modules if you just know a little bit of scripting. If you have unique requirements, you can just make your own modules. You can even grab checks from other vendors. There are open-source checks for various things such as SMTP, etc. It is really flexible. It is reliable. It does the job, and it alerts. It is also surprisingly feature-rich. It is very mature for a not-so-known product."

    Another reviewer, Alexandre J., comments, “What I value most about Pandora FMS is the simplicity of working with it. The speed of locating problems and to be able to solve them quickly, so that it affects our client's network infrastructure as little as possible, is very valuable.

    Thanks to Pandora FMS we have everything unified in the same point and it is highly efficient.”

    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    Rakuten, Prosegur, Repsol, Teléfonica, Allianz, Ottawa Hospital, Hughes
    Top Industries
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider21%
    Healthcare Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company13%
    Government9%
    Manufacturing Company6%
    REVIEWERS
    Computer Software Company23%
    Healthcare Company15%
    Financial Services Firm15%
    Comms Service Provider15%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Comms Service Provider13%
    Educational Organization9%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Small Business40%
    Midsize Enterprise12%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    REVIEWERS
    Small Business61%
    Midsize Enterprise22%
    Large Enterprise17%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise25%
    Large Enterprise50%
    Buyer's Guide
    BMC TrueSight Operations Management vs. Pandora FMS
    March 2024
    Find out what your peers are saying about BMC TrueSight Operations Management vs. Pandora FMS and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 20th in IT Infrastructure Monitoring with 48 reviews while Pandora FMS is ranked 26th in IT Infrastructure Monitoring with 22 reviews. BMC TrueSight Operations Management is rated 8.2, while Pandora FMS is rated 9.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Pandora FMS writes "The open architecture is easy to extend and enhance". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, New Relic and Zabbix, whereas Pandora FMS is most compared with Zabbix, PRTG Network Monitor, Wazuh, SolarWinds NPM and Nagios XI. See our BMC TrueSight Operations Management vs. Pandora FMS report.

    See our list of best IT Infrastructure Monitoring vendors and best Cloud Monitoring Software vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.