We compared BMC TrueSight Operations Management and Pandora FMS across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. Pandora FMS is highly regarded for its straightforward management process, effective dashboards, and efficient network monitoring capabilities.
Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. Users say Pandora FMS could make its dashboards more customizable and improve its integration with other systems. Many also said they would like Pandora to add APIs for integration and offer better out-of-the-box analytics.
Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. Pandora FMS support received high praise for their expertise, kindness, and fast response time.
Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. Most users found Pandora FMS’s initial setup to be relatively easy.
Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. Pandora FMS is considered reasonably priced, and the total cost depends on the environment.
ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. Pandora FMS has also demonstrated advantages in terms of return on investment.
Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. Users like Pandora FMS’s management and monitoring capabilities as well as its dashboards, but the solution has been criticized for its compatibility issues, limited customization options, and slower performance.
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"BMC TrueSight Operations Management is easily scalable."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"We can verify uptimes as another source of keeping devices in compliance."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The network monitoring and configuration within this solution is very good."
"Pandora's architecture is interesting. It's open so you can easily extend and enhance it. It's simpler to customize Pandora compared to other solutions. It's also scalable enough to support large environments."
"Features I have found most valuable with Pandora are the personalized metrics and the simplicity of data."
"You can configure several types of architecture for high availability or load balancing."
"We are able to control our business with this all-in-one monitoring tool."
"It provides us with proactive monitoring and is very easy to configure and maintain."
"The most valuable features are auto-discovery and automatic detection of the network topology and network monitoring."
"Pandora FMS provides us with a general report (graphical) about all of the connected devices, which helps with planning new stations and tracking them."
"BMC's online documentation is often incorrect or incomplete."
"The solution's support service could be better."
"The solution is overly complex."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"The product must provide more AI capabilities."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"Their support is good, but it is just online communication. It would be great to be able to just call someone and talk to them instead of always writing. It works well for me because I am a decent communicator in email, but some people might find it difficult to describe in a written fashion and communicate with them that way. There is a learning curve to the interface, but once you get used to it, it is actually very powerful. They have a lot of options, but people struggle with the interface. They've improved it though, and it is getting better. They need to keep improving the learning curve to help buy-in. I'm the guy that manages it, so I'm comfortable with it. They can refine the upgrade agents to be easier. They can also do more refinement in end-user usability because not everyone is strong technically, and people who aren't strong technically might be averse to the product, even though it has come a long way. It has a complete GUI and everything."
"A nice feature in the next release would be an automation module to run workflow actions."
"An update to the Android app would be appreciated."
"Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas."
"I sincerely believe that Pandora needs new ideas for functionality closer to advanced device security monitoring."
"I would like for the solution to be faster and have a better tolerance between parallel servers for Pandora and Pest Control."
"The product lacks APIs for integration with other systems."
"When it comes to the definition of local Software Agents for the first time in the open-source version, it can become very tedious."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 20th in IT Infrastructure Monitoring with 48 reviews while Pandora FMS is ranked 26th in IT Infrastructure Monitoring with 22 reviews. BMC TrueSight Operations Management is rated 8.2, while Pandora FMS is rated 9.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Pandora FMS writes "The open architecture is easy to extend and enhance". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, New Relic and Zabbix, whereas Pandora FMS is most compared with Zabbix, PRTG Network Monitor, Wazuh, SolarWinds NPM and Nagios XI. See our BMC TrueSight Operations Management vs. Pandora FMS report.
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