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Most Helpful Review
Find out what your peers are saying about BMC TrueSight Operations Management vs. PRTG Network Monitor and other solutions. Updated: January 2021.
456,719 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud.""The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution].""It is breadth. It covers so many different technologies which can roll up into a single console.""The noise reduction for ticketing works much better than we have seen in a lot of other companies.""Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it.""Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.""We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP.""From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."

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"I really love the activity library. It gives the flexibility to discover data and metrics about my interface and data server.""It improves the status of my infrastructure, from networking devices to real-time machines.""The scalability is good. You can improve a remote host or the clustering. This gives it the flexibility to monitor another infrastructure remotely.""The best feature is that it lets me know what is going on. I need to know if something has gone down, I need to know if something is running very slowly. PRTG tells me that.""Its proactiveness is its most valuable feature. We already know when we come in, in the morning, if a server or site is down, as opposed to someone telling us.""One of its valuable features is the fact that it handles multiple operating systems... And I like the fact that it tells me when things are about to fall over, which means I can preempt it and not have to wake up at three in the morning to fix it.""The sensors and probes are great, nice and lightweight, they don't take up too many resources on the system. We just deploy them out and they start reporting instantly.""Speed of deployment is one of the most valuable features."

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Cons
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need.""We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved.""I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it.""I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly.""One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy.""The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support.""We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy.""In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."

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"I would like to see a more robust platform and a new dashboard. In addition, the code is good, but it needs improvement.""There seems to be a big jump from the basic scan to the really thorough scan. There is a big jump in the quantity of sensors it uses for certain things. One minute you might get ten and then the next you get 200. There seems to be a big jump between the two at times.""It probably has this already, but if it had a mobile app that would be helpful. For example, on a day like today when I'm out, if I could just fire it up and see green, green, green, green, green or red, that would be good.""It would be good if there were better graphical interfaces when you have it on multiple monitors... Because we have so many servers, things can get lost in the fog a little bit. Maybe having a better way of showing different geographies, Flash, etc., would help.""When it comes to third-party integration, one of the things we were looking at was putting some sensors onto our firewall, for instance. If there were a little bit more documentation and some step-by-step guides around that, that would be useful for us.""The Desktop app is good but it can be really sluggish at times, especially when you're editing different elements.""In terms of sensors and probes, it would be really cool if PRTG had a purely Azure-based solution. We had to install a probe on one of our cloud servers and then let that probe out from there. It would be really cool if it just monitored Azure without having to install something on the device.""Sometimes, it is difficult to drill down further to get information, e.g., if we saw spike in traffic, then we would want to drill down and find out what is causing that spike in traffic."

More PRTG Network Monitor Cons »

Pricing and Cost Advice
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support...""Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30...""It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product.""There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half.""The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that.""We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item.""We did a five-year, multimillion dollar deal.""Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."

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"The price was pretty good, very competitive.""The pricing is not too bad. It's not massively expensive, and the ability to upscale or even downscale licenses every year is brilliant for us.""On a yearly basis, I believe it's between £1,200 and £1,500.""We've got 1,000 nodes and I believe it's a few hundred quid a month.""Because we are only on the free version, we have a limited number of sensors. Therefore, we are not monitoring as much as we want to be to obtain historical information.""We are licensed for 2500 endpoints.""We pay for a perpetual license and we have a support fee.""We've got the unlimited package... I believe it was around the £15,000 per year mark."

More PRTG Network Monitor Pricing and Cost Advice »

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Top Answer: PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device and… more »
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Comparisons
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10
Average Words per Review
2,713
Rating
8.6
Views
20,756
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13,468
Reviews
28
Average Words per Review
1,015
Rating
8.5
Popular Comparisons
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Also Known As
ProactiveNet, TrueSight Operations ManagementPRTG
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BMC
Paessler AG
Overview

TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.

PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

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Sample Customers
Ensono Transamerica Boston Scientific Park Place Technologies inContact TD Ameritrade PNC BankJameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank
Top Industries
REVIEWERS
Healthcare Company25%
Manufacturing Company25%
Financial Services Firm13%
Comms Service Provider13%
VISITORS READING REVIEWS
Computer Software Company53%
Comms Service Provider13%
Financial Services Firm5%
Government5%
REVIEWERS
Comms Service Provider17%
Financial Services Firm10%
Construction Company10%
Healthcare Company7%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider18%
Government7%
Media Company5%
Company Size
REVIEWERS
Small Business48%
Midsize Enterprise7%
Large Enterprise45%
VISITORS READING REVIEWS
Small Business10%
Midsize Enterprise2%
Large Enterprise88%
REVIEWERS
Small Business34%
Midsize Enterprise30%
Large Enterprise36%
VISITORS READING REVIEWS
Small Business24%
Midsize Enterprise28%
Large Enterprise49%
Find out what your peers are saying about BMC TrueSight Operations Management vs. PRTG Network Monitor and other solutions. Updated: January 2021.
456,719 professionals have used our research since 2012.

BMC TrueSight Operations Management is ranked 6th in IT Infrastructure Monitoring with 11 reviews while PRTG Network Monitor is ranked 2nd in IT Infrastructure Monitoring with 33 reviews. BMC TrueSight Operations Management is rated 8.6, while PRTG Network Monitor is rated 8.4. The top reviewer of BMC TrueSight Operations Management writes "Enables us to proactively service our customers and even warn them about problems before they occur". On the other hand, the top reviewer of PRTG Network Monitor writes "Tells me when things are about to fall over, allowing me to preempt, preventing downtime". BMC TrueSight Operations Management is most compared with IBM Tivoli Composite Application Manager, Splunk, Dynatrace, SolarWinds Server and Application Monitor and Datadog, whereas PRTG Network Monitor is most compared with SolarWinds NPM, Zabbix, Centreon, Wireshark and ManageEngine OpManager. See our BMC TrueSight Operations Management vs. PRTG Network Monitor report.

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