We performed a comparison between BMC TrueSight Operations Management and SCOM based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"It is very helpful to be able to apply rule-based routing to alerts."
"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"The solution has improved our overrides and the ability to start services if they're stopped."
"They have great integration with the active directory."
"It can send messages to our ticketing system."
"The stability has been great."
"It takes a lot of the headache out of managing your data centers and software in other places."
"The most valuable feature is the monitoring of Windows and Linux servers."
"This is a product that does more generally than any of the competing solutions."
"The product has helped our organization with in-depth monitoring."
"The product must provide application or service monitoring features."
"The solution is a little obsolete."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The initial setup should be easier to complete."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately."
"The dashboard features are not user-friendly for our management team, only for the technical department."
"It lacks certain details that other products do better, like granular access and better application monitoring."
"I would like to see better support for monitoring Unix-based systems."
"All of the areas of reporting are very bad and need to be improved."
"The interface is a little bit cumbersome and certain actions could be simplified."
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BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 48 reviews while SCOM is ranked 3rd in Event Monitoring with 77 reviews. BMC TrueSight Operations Management is rated 8.2, while SCOM is rated 7.8. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and Oracle Enterprise Manager, whereas SCOM is most compared with Zabbix, Dynatrace, Datadog, AppDynamics and Nagios XI. See our BMC TrueSight Operations Management vs. SCOM report.
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