Most Helpful Review
Best all-around, multi-features single interface, cross-platform monitoring solution for complex environment groupings
Find out what your peers are saying about BMC TrueSight Operations Management vs. SCOM and other solutions. Updated: July 2019.
354,290 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP.
Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.
Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it.
It is breadth. It covers so many different technologies which can roll up into a single console.
The noise reduction for ticketing works much better than we have seen in a lot of other companies.
The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution].
The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud.
Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it.
The solution is scalable. If you want to monitor more you have to buy more licenses, but you can add on. We don't plan to increase usage.
This is a product that does more generally than any of the competing solutions.
SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster.
This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring.
This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis.
The most valuable features for us are the monitoring, the health explorer, and the console.
It takes a lot of the headache out of managing your data centers and software in other places.
This solution satisfies all of the requirements that we need for our Windows-based systems, so if you are using the Windows platform then this is an easy solution.
The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support.
One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy.
I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly.
I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it.
We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved.
Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need.
Deployment requires lots of resources (servers). It has too many consoles.
The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large.
Of course, price is always an issue with Microsoft and could be improved.
It lacks certain details that other products do better, like granular access and better application monitoring.
Then there is also an issue with capacity and limited space. That is something that needs to be improved.
All of the areas of reporting are very bad and need to be improved.
The end-user components, including the dashboards, the administration console, and the web console, need to be improved.
The console feature is very poor, and it would be very good for us if this were improved.
On-prem network monitoring is something that could be improved drastically.
I would like to see better support for monitoring Unix-based systems.
Pricing and Cost Advice
The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that.
It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product.
There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half.
Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30...
We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support...
Pricing is very high.
If you have a Microsoft Enterprise Agreement, then this is part of the agreement.
Our licensing fees are approximately $30 per user, per month.
out of 20 in Event Monitoring
Average Words per Review
out of 20 in Event Monitoring
Average Words per Review
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Also Known As
|ProactiveNet, TrueSight Operations Management||System Center Operations Manager, SCOM 2012|
The BMCProactiveNet Performance Management Suite is made up of a number of essential components that will allow end-users to proactively manage their physical,virtual and cloud environments.
By combining capacity and performance analytics, ProactiveNet aligns IT enterprise and cloud systems to business demands, ultimately creating more intelligent and proactive business processes. ProactiveNet allows business needs and demands to be the driver of the IT system, and not the other way round, with the result being optimized resources, reduced risks and costs, and higher performance levels within the business.
|System Center Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.|
Learn more about BMC TrueSight Operations Management
Learn more about SCOM
|Bank of East Asia and China E-Port.||Dialog Telekom|
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Financial Services Firm8%
Financial Services Firm22%