BMC TrueSight Operations Management vs Scout APM comparison

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Executive Summary

We performed a comparison between BMC TrueSight Operations Management and Scout APM based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability.
To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It is breadth. It covers so many different technologies which can roll up into a single console.""Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers.""I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this.""The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good.""We can verify uptimes as another source of keeping devices in compliance.""The ability to pull hosts together to show what processes are running, so it can be used for change management.""We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP.""Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."

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"The product can scale."

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Cons
"The solution's support service could be better.""The product must provide application or service monitoring features.""I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it.""One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy.""BMC TrueSight Operations Management could improve the reporting.""The product must provide more AI capabilities.""I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly.""Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"

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"I can't recall coming across any missing features."

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Pricing and Cost Advice
  • "Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
  • "The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
  • "Pricing is very high."
  • "We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
  • "Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
  • "It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
  • "There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
  • "The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The tool is flexible enough to be customized based on customer requirements.
    Top Answer:The product must provide more AI capabilities. AI is already available but must play a deeper role in the solution.
    Top Answer:The product can scale.
    Top Answer:Users pay for licensing on a yearly basis. In general, the pricing is great. It's very reasonable.
    Top Answer:I can't recall coming across any missing features. Its capabilities are pretty broad.
    Ranking
    Views
    3,083
    Comparisons
    2,133
    Reviews
    14
    Average Words per Review
    408
    Rating
    7.7
    Views
    678
    Comparisons
    586
    Reviews
    1
    Average Words per Review
    628
    Rating
    10.0
    Comparisons
    Also Known As
    ProactiveNet, TrueSight Operations Management
    Learn More
    Scout
    Video Not Available
    Overview

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


    Scout APM is an application performance monitoring solution that simplifies the troubleshooting process by enabling developers to discover and repair performance problems before clients ever notice them. Scout APM uses a developer-based UI with real-time alerting and intuitive tracing logic to identify bottlenecks precisely to the source code. This helps to greatly reduce time and effort needed to debug code and results in greater productivity and improved outcomes.

    Scout APM facilitates the ability of developers to break down, discover, and prioritize performance issues such as N+1 queries, latent database queries, memory bloat, and more, and accomplishes these results at a fraction of the cost. Scout APM monitors Elixir, Node.js, PHP, Python and Ruby.

    Scout APM is built by developers, for developers.

    Scout APM Features

    • 24/7 monitoring: Continuous, consistent monitoring proactively keeps users apprised of any performance deviations. Intuitive dashboards allow users to deep-dive into specific requests, paths, users, and endpoints attached to any performance slowdowns or bloating.

    • Quick and easy analysis: Should a slowdown occur or an increased response time be discovered, users have an easy to use drag-and-drop option to simply and quickly analyze every endpoint and dissect any anomalies. Scout APM will pinpoint the precise user or endpoint(s) responsible for the problem.

    • Intuitive trace logic: Users are able to quickly deep-dive and discover slow requests based on average responses or any/all requests.

    • Crossfilter powerhouse: Crossfilter is a Scout APM feature that allows users to quickly discover similarities with any/all slow requests back to the user or endpoint.

    • Easily discover bottlenecks: With Scout APM, users can easily pinpoint bottlenecks to the exact source code without any additional custom instrumentation. The solution uses a production-safe profiler to fully examine users' custom codes.

    • Developer tracing: Scout APM uses backtraces that are embedded with git blame output so developers of the code can be quickly identified and contacted to resolve issues and concerns immediately.

    • Cost-effective: Scout APM is an open-source solution and offers many flexible pricing options to meet any size business, from small to enterprise level, including custom options. The cost per transaction decreases based on usage and works very efficiently with applications with very high throughput. Scout APM also offers a free trial period and encourages its usage so users can best understand and gauge the level of service needed and determine the best pricing plan to meet organizational needs. Scout APM is considered to be significantly cheaper than many other APM solutions in the marketplace today.

    Reviews from Real Users

    “The solution is stable. It's pretty easy to set up, especially if you have the knowledge base and/or you have a partner assist you. The product can scale. The processes are great. It helps with services and microservices. The product is great for many different industries, including energy, government, finance, and more. It's allowed our company to be more forward-thinking and to consider the future a bit more. ” - Antonio B., Regional Manager LatAm at Splunk

    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    Chargify, Synctree, Aptuitiv, Barnes and Noble, Journey, Geosnapshot, Kongregate, PaperTrail, Adobe, SendGrid, Sentry
    Top Industries
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider21%
    Healthcare Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company13%
    Government9%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Retailer16%
    Financial Services Firm8%
    Construction Company7%
    Company Size
    REVIEWERS
    Small Business40%
    Midsize Enterprise12%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise13%
    Large Enterprise50%
    Buyer's Guide
    Application Performance Monitoring (APM) and Observability
    March 2024
    Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 15th in Application Performance Monitoring (APM) and Observability with 48 reviews while Scout APM is ranked 29th in Application Performance Monitoring (APM) and Observability with 1 review. BMC TrueSight Operations Management is rated 8.2, while Scout APM is rated 10.0. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Scout APM writes "Great visibility and reliability with fair pricing". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, New Relic and Zabbix, whereas Scout APM is most compared with Zabbix, Datadog, Prometheus, New Relic and Grafana.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.