BMC TrueSight Operations Management vs. SevOne

As of May 2019, BMC TrueSight Operations Management is ranked 18th in IT Infrastructure Monitoring with 8 reviews vs SevOne which is ranked 15th in IT Infrastructure Monitoring with 6 reviews. The top reviewer of BMC TrueSight Operations Management writes "Enables us to proactively service our customers and even warn them about problems before they occur". The top reviewer of SevOne writes "The system predicts the value of the traffic in the future based on existing behavior". BMC TrueSight Operations Management is most compared with Splunk, AppDynamics and Dynatrace. SevOne is most compared with SolarWinds NPM, Splunk and ScienceLogic. See our BMC TrueSight Operations Management vs. SevOne report.
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16,934 views|9,997 comparisons
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17,316 views|3,601 comparisons
Most Helpful Review
Find out what your peers are saying about BMC TrueSight Operations Management vs. SevOne and other solutions. Updated: May 2019.
340,467 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
I find the product's scalability to be one of the most valuable features since it allows us to add unlimited devices for monitoring and to set up additional polling servers without additional license cost or downtime in our monitoring.The product is available in ISO image format, ready for deployment. Centreon also has a comprehensive guide and documentation that are simple and easy to follow.The most important feature is that it permits us to receive alarms if there is an incident within the infrastructure. The feature I love the most is the reporting feature, the MBI (Monitoring Business Intelligence) which permits us to send advanced reports to our customers in PDF format or in Doc format. We also deploy Centreon Map which gives our customers intuitive views of their information system.We are alerted on service impacts and not when something is down. We have saved a lot of time on non-business-hours intervention.What I like most about Centreon is that it is very flexible and customizable, based on the user and/or business needs. Centreon is very flexible when it comes to monitoring parameters. We can use scripts found on the internet or scripts created by our infra/apps team. Also, the data visualization features are very simple and straightforward, yet very informative.What we like about it is that, whereas with Nagios, by design, if you have five or six data centers, you have to open five or six web pages to see what's going on, In Centreon, this is all included in one page, a single site, one dashboard. You don't have to jump from one specific dashboard to the other.I really like the filtering capabilities of it. You can easily tell what's critical next to what's okay, the state of the services. It's very easy to get the whole picture quickly.E-mail alert notifications are valuable.

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The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud.Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it.It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple toolsThe tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events.It is very helpful to be able to apply rule-based routing to alerts.TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great.It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes.It allows our operations team to have one single application to reference when investigating issues in our environment.

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Flexible architecture: You can extend the system and its capacity by attaching another cluster pair.With this tool it is interesting to show the info to the client and explain where the traffic is.It's given us the ability to create various real-time network performance reports and distribute them to any colleague who can access these reports immediately.The automation feature is good because if your CMDB is OK and it is already in sync, then the automation part is good to go.Scalability. I have never had to worry about how to handle really big environments.The monitoring of the network is very customizable. That is its unique feature.

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Cons
The Home view could be improved by adding customization functions that allow users to change the size of the widgets for a more uniform layout.Centreon technical support is only available during Central European business hours. When it comes to critical business solutions, there should be a 24/7 hotline that customers can rely on.I would like to see a better UI, one which is more responsive.The most important issue is the capability to interconnect with other systems. It already exists for some of them. For example, the Stream Connector is something we use to populate data in another system. This kind of facility for connecting should exist for all products that it makes sense to have connected to a monitoring solution.Centreon needs to improve the granularity of the data as well as the graphical data. It would also be better to if there was improvement to the filtering/grouping system as well as the creation of views.There are improvements that they need to make to their API. When we're using different systems and we want to disable monitoring for a specific server, we still can't do that through the API. That's something that's lacking.This solution lacks service monitoring in the cloud.It is necessary to improve service monitoring of database services in the free version.

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Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need.Deployment requires lots of resources (servers). It has too many consoles.The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large.BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization.BMC's online documentation is often incorrect or incomplete.I would really like to see out-of-the-box support for monitoring uninterruptible power supplies.More modules for less popular applications and better documentation.I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier.

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SevOne should work with the graphs legend functionality.The method of searching for SIP and the way to create the groups.Software upgrades can be tricky is not easy.There is no service mode setup in this monitoring tool if you want to snooze alerts for any specific amount of time, to account for any activity change or major incident.The GUI: both the dashboard/user view and the admin tool.User-friendly, multi-tenancy.

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Pricing and Cost Advice
Open-source solutions like this can be very cost effective for an organization looking for a product that they can quickly implement, as there is no initial cost and there are no license renewal fees. However, it is important to take into consideration some of the related costs that may come along as needed, such as training, support, and product enhancements.The solution is very effective, despite the low price.I think Centreon's pricing is fair, especially given the criticality of our system. They were cheaper than the other solutions. The licensing terms were pretty straightforward. I believe it was based on the number of hosts.The pricing is acceptable.They only sell four hour slots for support, so if you have just one question, then you need to pay for four hours. Or, you need to wait until you have enough questions to fill those four hours. They are not flexible in this.For more complex tasks, we use prepaid support days and ask Centreon to come onsite.Centreon is an open source product. Thus, there is no need for licensing.It's quite expensive when you use the Enterprise version, but if you compare it to other providers, it's more like a middle-of-the-line product. It's always good to have a price that is lower, but I would say the price is okay because we get very good support and if we have any other issues we can always contact them. There has never been a time when I didn't get help from them.

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There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support...Pricing is very high.The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model.

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Prices per license are not huge, but they exist.It is inexpensive compared to other monitoring tools.Choose a SevOne partner who can provide SevOne as a service and can deliver professional services and maintenance.Have a bank of licenses, because it is about the number of objects (RAM, ports, CPU, etc.).

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Also Known As
ProactiveNet, TrueSight Operations Management
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Centreon
BMC
SevOne
Overview
The Centreon solution, based on a free to download Open Source Platform, monitors all critical IT Infrastructure and Applications with real-time dashboards, analytics and insightful alerts that prevent business-impacting downtimes. Since 2005, over 200,000 IT professionals from SMBs and Fortune 500 companies rely on Centreon to guarantee their organization operational performance.

The BMCProactiveNet Performance Management Suite is made up of a number of essential components that will allow end-users to proactively manage their physical,virtual and cloud environments.

By combining capacity and performance analytics, ProactiveNet aligns IT enterprise and cloud systems to business demands, ultimately creating more intelligent and proactive business processes. ProactiveNet allows business needs and demands to be the driver of the IT system, and not the other way round, with the result being optimized resources, reduced risks and costs, and higher performance levels within the business.

SevOne provides the only digital infrastructure performance monitoring solution engineered for Speed at Scale for the world’s most demanding service-delivery environments. The patented SevOne Cluster™ architecture leverages distributed computing to monitor any device in the service-delivery path, integrating performance metrics, flows and logs at scale, and providing answers in seconds to prevent performance-impacting outages. SevOne’s global customer base includes 5 of the 7 top global investment services companies, enterprises, CSPs, MSPs and MSOs. SevOne is backed by Bain Capital Ventures and was named a Visionary in Gartner’s 2015 Magic Quadrant for Network Performance Monitoring and Diagnostics. More information can be found at www.sevone.com and SevOne’s video channel and community, The Network Project. Follow SevOne on Twitter at @SevOneInc.

Offer
Learn more about Centreon
Learn more about BMC TrueSight Operations Management
Learn more about SevOne
Sample Customers
Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss. Bank of East Asia and China E-Port. Aflac, Comcast, Credit Suisse, CSC, eBay, Electronic Arts, Lockheed Martin, NASDAQ, Telstra, Time Warner and Verizon.
Top Industries
VISITORS READING REVIEWS
Comms Service Provider20%
Financial Services Firm18%
Energy/Utilities Company17%
Logistics Company15%
No Data Available
REVIEWERS
Comms Service Provider42%
Media Company16%
Government11%
University11%
VISITORS READING REVIEWS
Comms Service Provider34%
Financial Services Firm16%
Pharma/Biotech Company7%
Legal Firm7%
Find out what your peers are saying about BMC TrueSight Operations Management vs. SevOne and other solutions. Updated: May 2019.
340,467 professionals have used our research since 2012.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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