We performed a comparison between BMC TrueSight Operations Management and SolarWinds Server and Application Monitor based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: BMC TrueSight Operations Management is the preferred option over SolarWinds Server and Application Monitor, offering advanced features like proactive monitoring, event management tool, Helix Innovation Studio, and a consolidated dashboard. SolarWinds Server and Application Monitor is lacking in code-level monitoring of applications, infrastructure dependency mapping, and software-defined network monitoring capability. BMC TrueSight Operations Management also has a more transparent and affordable licensing model for small, medium, and large companies compared to SolarWinds Server and Application Monitor's expensive pricing, making it the preferred solution.
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"It is a scalable solution."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"BMC TrueSight Operations Management is easily scalable."
"I believe that the ease of use and UI is great"
"It is very helpful to be able to apply rule-based routing to alerts."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"AppInsight for SQL: Enables us to see the relevant error log entries on the same page as performance parameters."
"Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."
"The component and cable monitoring are good. SolarWinds is more intuitive and user-friendly than AppDynamics. The AppDynamics console is more complex because it's a more feature-rich solution, so it's not easy for somebody to pick it up."
"SolarWinds SAM has provided us with dynamic thresholds based on historical trends and requirements. The threshold gets configured automatically, so it's no longer necessary to configure it manually every time."
"The product integrates with Remedy."
"It is simple to implement and can provide fairly decent Windows-based monitoring, beyond simple SNMP. It is great for monitoring newbies and smaller shops."
"Management Console - Managing service to each server enrolled in the Solarwinds is much easier. Using a web base console, you can control your service much convenient way. There is no need to login remotely. It save a lot of time and effort."
"There are many valuable features, including the network configuration manager, and the network performance manager."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"It would be better if the initial setup and deployment were more straightforward."
"Downside of the tools is the web console are hung or crash. It need to improve the performance."
"I believe that some of the trends, environmental maps, and items like those found in Orion would be very beneficial."
"I would like to see support for non-Windows or non-Microsoft domains, especially Apache and other non-Windows servers."
"The current script monitoring feature has limitations, especially when dealing with custom scripts."
"The tool's AppStack needs to improve in the storage monitoring part. It should also include an analytics and recommendation approach. If I have found a fault in a server or application, I would like to know what caused it and how do I recover from it."
"It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that."
"The tool’s report feature created issues for us. We needed to gain skills to use that feature. The tool’s customization is not easy since you have to reconfigure the whole system."
"Some custom applications cannot be monitored, and a lot more applications need to be included."
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BMC TrueSight Operations Management is ranked 15th in Application Performance Monitoring (APM) and Observability with 16 reviews while SolarWinds Server and Application Monitor is ranked 19th in Application Performance Monitoring (APM) and Observability with 11 reviews. BMC TrueSight Operations Management is rated 8.2, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of BMC TrueSight Operations Management writes "It improves VM load and has good documentation with easy-to-follow steps on how to set it up, but it has room for improvement in terms of scalability and stability". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "The component and cable monitoring features are good, but the interface is slow ". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, New Relic and Splunk ITSI (IT Service Intelligence), whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and SolarWinds AppOptics. See our BMC TrueSight Operations Management vs. SolarWinds Server and Application Monitor report.
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