We performed a comparison between BMC TrueSight Operations Management and SolarWinds Server and Application Monitor based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: BMC TrueSight Operations Management is the preferred option over SolarWinds Server and Application Monitor, offering advanced features like proactive monitoring, event management tool, Helix Innovation Studio, and a consolidated dashboard. SolarWinds Server and Application Monitor is lacking in code-level monitoring of applications, infrastructure dependency mapping, and software-defined network monitoring capability. BMC TrueSight Operations Management also has a more transparent and affordable licensing model for small, medium, and large companies compared to SolarWinds Server and Application Monitor's expensive pricing, making it the preferred solution.
"It is a stable solution."
"The Event Management is outstanding; still is the most interesting part of the product."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"The major advantage of the product is estate management."
"We can verify uptimes as another source of keeping devices in compliance."
"The most valuable features of the solution are alert management, alert generation, and event management."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"It is simple to implement and can provide fairly decent Windows-based monitoring, beyond simple SNMP. It is great for monitoring newbies and smaller shops."
"Hardware health: It allows for proactive monitoring of the hardware health and is a game changer."
"I adore the NTA module that provides deep details on ingress/egress traffic for any interface. With a few clicks, you can correlate who is accessing what and when, beside the bandwidth consuming applications/users."
"The most valuable feature is application monitoring."
"The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent."
"SolarWinds is a very stable platform compared to others on the market."
"Monitoring the components on your devices with out of the box monitors or the ability to create new ones (SAM)"
"The solution can be deployed quickly."
"The product must provide more AI capabilities."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"BMC's online documentation is often incorrect or incomplete."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"Mapping interactions between systems."
"The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use."
"In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now."
"A lot of times, we have to do a lot of manual cleanups."
"It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that."
"SAM's software-defined network monitoring capability is also low and could be improved."
"An additional feature that would improve this solution is the ability to complete root cause analysis."
"SAM AppInsight for SQL: The ability to ignore fragmentation of specific indexes."
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BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 48 reviews while SolarWinds Server and Application Monitor is ranked 21st in Application Performance Monitoring (APM) and Observability with 38 reviews. BMC TrueSight Operations Management is rated 8.2, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and Splunk ITSI (IT Service Intelligence), whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and SolarWinds AppOptics. See our BMC TrueSight Operations Management vs. SolarWinds Server and Application Monitor report.
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