We performed a comparison between BMC TrueSight Operations Management and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"It works irrespective of the operating system we’re running."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"It is easy to use in any environment."
"Positive features include replication capabilities, software development kits, and the architecture."
"it can explain to management about what kind of traffic is visiting the network. It can also explain other traffic coming in and out, along with protecting against malware."
"One key advantage of Splunk over competitors like IBM QRadar is its superior device integration capabilities."
"Our clients are easily able to modify and evolve their implementations."
"We can automatically suspend or terminate suspicious sessions."
"Search language is easy to understand and teach to new users."
"Our clients use the solution to find any threats or vulnerabilities inside their environment."
"The solution is overly complex."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"It would be better if the initial setup and deployment were more straightforward."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The product must provide application or service monitoring features."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"Endpoint access is the only issue I can think to mention, even though the endpoint access we have with Cisco is fine."
"Could be more user friendly."
"Splunk could add more ways to manage archiving and storage. There isn't a web interface. You can do this on the SaaS version, but the on-premise platform doesn't have this option. It has other things but no option for remote NAS. I would like to have a personal web interface where I can specify how long logs should be stored. To have this readily available on the web, you need to adjust some settings on the backend. That is tricky."
"More training on PetaData using artificial intelligence techniques to identify the events which are not normal and exceptions that would help the organization identify threats and malware on the go with results."
"Previously, they developed custom connectors or add-ons for a lot of applications. But that number can be upgraded still. There are a lot of applications in the world that are not supported."
"My company could benefit from doing more Splunk training with Splunk consultants teaching us how to use it."
"It needs to improve the way to install third-party apps and enable installation without logging into splunk.com."
"There are a lot of competitive products that are doing better than what Splunk is doing on the analytics side."
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BMC TrueSight Operations Management is ranked 20th in IT Infrastructure Monitoring with 48 reviews while Splunk Enterprise Security is ranked 2nd in Security Information and Event Management (SIEM) with 227 reviews. BMC TrueSight Operations Management is rated 8.2, while Splunk Enterprise Security is rated 8.4. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and AppDynamics, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Microsoft Sentinel and Elastic Security. See our BMC TrueSight Operations Management vs. Splunk Enterprise Security report.
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