BMC TrueSight Operations Management vs Sysdig Monitor comparison

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Executive Summary

We performed a comparison between BMC TrueSight Operations Management and Sysdig Monitor based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The noise reduction for ticketing works much better than we have seen in a lot of other companies.""It is breadth. It covers so many different technologies which can roll up into a single console.""What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load.""We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant.""The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server.""I believe that the ease of use and UI is great""The most valuable features of the solution are alert management, alert generation, and event management.""Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."

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"The ability to stop/pause and capture logs when something happens is the most valuable feature.""Docker containers are completely supported, kind of like "first class citizens"."

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Cons
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier.""In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally.""This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time.""More modules for less popular applications and better documentation.""The solution's support service could be better.""BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization.""I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it.""The pricing could be better."

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"It is needs to automate the actions to take when an alert is triggered."""Events" reporting (errors, crashes, etc.) is not clear at all in a Mesos environment (i.e., it's not clear what specific container is the one that went down). In a Docker Compose environment, it may be way better."

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Pricing and Cost Advice
  • "Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
  • "The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
  • "Pricing is very high."
  • "We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
  • "Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
  • "It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
  • "There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
  • "The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
  • More BMC TrueSight Operations Management Pricing and Cost Advice →

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    Top Answer:The tool is flexible enough to be customized based on customer requirements.
    Top Answer:The product must provide more AI capabilities. AI is already available but must play a deeper role in the solution.
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    Ranking
    16th
    Views
    2,158
    Comparisons
    1,494
    Reviews
    14
    Average Words per Review
    408
    Rating
    7.7
    45th
    Views
    108
    Comparisons
    75
    Reviews
    0
    Average Words per Review
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    Also Known As
    ProactiveNet, TrueSight Operations Management
    Learn More
    Overview

    BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.

    BMC TrueSight Operations Management Features

    BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:

    • TrueSight Smart Reporting
    • Broad monitoring capabilities
    • Hundreds of integrations
    • Event grouping
    • Proactive alerts
    • Incident tickets
    • Cause analysis
    • Automated log analysis

    BMC TrueSight Operations Management Benefits

    Some of the benefits of using BMC TrueSight Operations Management include:

    • Detects performance issues: BMC TrueSight Operations Management helps you detect and address performance abnormalities before they impact your organization.
    • Beneficial for IT teams: Since BMC TrueSight Operations Management automatically learns the behavior of your infrastructure, it is able to alert you when specific behaviors require attention, helping IT departments focus on other pressing priorities.
    • Cost efficient: BMC TrueSight Operations Management will save your company money by eliminating the need to manage thousands of traditional, static thresholds for event generation.
    • Reduces manual tasks: BMC TrueSight Operations Management minimizes the need to manually define, configure, and maintain correlation rules and policies.
    • Fewer false alarms: With BMC TrueSight Operations Management, the number of false alarms and associated incidents decreases drastically.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.

    Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."

    A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”

    An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”


    Sysdig Monitor allows you to maximize the performance and availability of your cloud infrastructure, services, and applications. Built on open source, it provides immediate, deep visibility into rapidly changing container environments. You can resolve issues faster by using granular data derived from actual system calls enriched with cloud and Kubernetes context along with Prometheus metrics. Remove silos by unifying data across teams for hybrid and multi-cloud monitoring.

    Sample Customers
    Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
    SAP Concur, Goldman Sachs, Worldpay by FIS, Cisco, Experian, Home Office, Societe Generale, Sunrun. More here: https://sysdig.com/customers/
    Top Industries
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider21%
    Healthcare Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Financial Services Firm21%
    Computer Software Company13%
    Government9%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Financial Services Firm26%
    Computer Software Company17%
    Manufacturing Company6%
    Comms Service Provider5%
    Company Size
    REVIEWERS
    Small Business40%
    Midsize Enterprise12%
    Large Enterprise48%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise76%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise10%
    Large Enterprise68%
    Buyer's Guide
    Cloud Monitoring Software
    March 2024
    Find out what your peers are saying about Datadog, Zabbix, New Relic and others in Cloud Monitoring Software. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    BMC TrueSight Operations Management is ranked 16th in Cloud Monitoring Software with 48 reviews while Sysdig Monitor is ranked 45th in Cloud Monitoring Software. BMC TrueSight Operations Management is rated 8.2, while Sysdig Monitor is rated 7.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Sysdig Monitor writes "The ability to stop and capture logs when something happens is the most valuable feature". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, New Relic and Zabbix, whereas Sysdig Monitor is most compared with CrowdStrike Falcon Cloud Security, Prisma Cloud by Palo Alto Networks, Dynatrace and Microsoft Defender for Cloud.

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