We performed a comparison between BMC TrueSight Operations Management and Splunk On-Call based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."I like the event management part."
"It is a stable solution."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"We can verify uptimes as another source of keeping devices in compliance."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"The initial setup of BMC TrueSight Operations Management was easy."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"The major advantage of the product is estate management."
"The alert calling feature is the best because notifications are delivered via phone messages."
"The most valuable feature of the solution is helpdesk escalation."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The solution could improve its price."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"The product must provide more AI capabilities."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"There could be improvements with communicating an incident or alert."
"The third-party configuration tool could be easier to use."
"Should have more YouTube webinars."
"The solution can be improved by including a wider list of permissions."
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BMC TrueSight Operations Management is ranked 20th in IT Infrastructure Monitoring with 48 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. BMC TrueSight Operations Management is rated 8.2, while Splunk On-Call is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, New Relic and Zabbix, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic, Everbridge IT Alerting and xMatters .
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