Compare BMC TrueSight Operations Management vs. WhatsUp Gold

BMC TrueSight Operations Management is ranked 7th in IT Infrastructure Monitoring with 10 reviews while WhatsUp Gold is ranked 10th in IT Infrastructure Monitoring with 10 reviews. BMC TrueSight Operations Management is rated 8.6, while WhatsUp Gold is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "Enables us to proactively service our customers and even warn them about problems before they occur". On the other hand, the top reviewer of WhatsUp Gold writes "Great interface but has no end to end monitoring from a user perspective". BMC TrueSight Operations Management is most compared with Splunk, IBM Tivoli Composite Application Manager and Dynatrace, whereas WhatsUp Gold is most compared with SolarWinds NPM, PRTG Network Monitor and Zabbix. See our BMC TrueSight Operations Management vs. WhatsUp Gold report.
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Most Helpful Review
Find out what your peers are saying about BMC TrueSight Operations Management vs. WhatsUp Gold and other solutions. Updated: January 2020.
397,082 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant.The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event.From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day.We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP.Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database.Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it.It is breadth. It covers so many different technologies which can roll up into a single console.The noise reduction for ticketing works much better than we have seen in a lot of other companies.

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The documentation is very good.The installation and configuration process are easy.The most valuable features are network bandwidth monitoring and monitoring device health.I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well.This is a good, stable network monitoring solution for devices.The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface.We no longer have to manually search for problems because we are alerted when something in the network goes down.The most valuable feature is the monitoring of resources.

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Cons
In a large company of our size, we need multiple people in our company trained. So, I have to take the training classes. Then, I have to go and train the rest of my organization. I would prefer to say to the other people on my team, "Go to this link and..." Or, "Here's a list of training sessions that you can go to which are online and that are free." I think it would help the adoption of their product in the marketplace, personally.Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter.We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy.The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support.One of the things that the TrueSight environment is missing is some of the HA abilities. The data collection server called the ISM doesn't really have the HA functionality or workload balancing. It was missing from the previous product as well. It's missing redundancy.I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly.I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it.We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved.

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The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be.Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible.Integrations with other devices. I want to have a product that has full integration with my active directory so I can track user activity. I want to track my complete user activity, so I'm looking for a product to implement in the near future, which will have full integration with my network and active directory users. It became very difficult to track user activity.I think there are a few bugs now. Although they give some resolution for this, we cannot share the network remotely because of our company policy.Adding on services increases the cost and on the version we have there is no option for ATM monitoring.One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in.The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product.I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated.

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Pricing and Cost Advice
We did a five-year, multimillion dollar deal.We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item.The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that.It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product.There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half.Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30...We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support...Pricing is very high.

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There are some subscription charges that are quite heavy. I need to pay for support every year and these charges can be quite expensive. Aside from the initial cost for the tool, you need to pay additionally for support.The pricing can be on the expensive side when considering competing products.The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive.I'm not sure, but it's expensive. We don't pay any additional fees.Pricing is reasonable compared to other products.

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Ranking
Views
8,260
Comparisons
4,820
Reviews
11
Average Words per Review
2,613
Avg. Rating
8.5
Views
5,209
Comparisons
4,020
Reviews
10
Average Words per Review
505
Avg. Rating
8.2
Top Comparisons
Compared 35% of the time.
Compared 11% of the time.
Compared 9% of the time.
Also Known As
ProactiveNet, TrueSight Operations Management
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BMC
Ipswitch
Overview

TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.

Ipswitch WhatsUp Gold's a layer 2/3 discovery results in a detailed interactive map of your entire networked infrastructure. One affordable license lets you monitor any mix of networks, wireless controllers, servers, virtual machines, applications, traffic flows and configurations across Windows, LAMP and Java environments. It Manage networks, traffic, physical servers, VMs and applications with easy-to-use and customizable maps, dashboards and alerts. WhatsUp Gold streamlines workflows by letting you initiate management tasks directly from the interactive map. Additional Features include: Application Monitoring, Network Traffic Analysis, Configuration Management, Discovery & Network Monitoring, Cloud Monitoring, Virtual Environment Monitoring, Distributed Monitoring and Failover Manager.
Offer
Learn more about BMC TrueSight Operations Management
Learn more about WhatsUp Gold
Sample Customers
Ensono Transamerica Boston Scientific Park Place Technologies inContact TD Ameritrade PNC BankArtoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof
Top Industries
REVIEWERS
Manufacturing Company29%
Healthcare Company29%
Government14%
Financial Services Firm14%
VISITORS READING REVIEWS
Software R&D Company53%
Financial Services Firm13%
Comms Service Provider10%
Manufacturing Company3%
REVIEWERS
Government29%
Financial Services Firm29%
Non Profit14%
Non Tech Company14%
VISITORS READING REVIEWS
Manufacturing Company20%
Software R&D Company18%
Government14%
Comms Service Provider11%
Find out what your peers are saying about BMC TrueSight Operations Management vs. WhatsUp Gold and other solutions. Updated: January 2020.
397,082 professionals have used our research since 2012.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.