Bold360 vs LivePerson comparison

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35 views|21 comparisons
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307 views|220 comparisons
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Pricing and Cost Advice
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  • "I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."
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    Top Answer:LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company.
    Top Answer:I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is… more »
    Top Answer:During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson. LivePerson couldn't handle the volume our company was getting. Right now… more »
    Ranking
    12th
    out of 23 in Live Chat
    Views
    35
    Comparisons
    21
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    4th
    out of 41 in AI-Powered Chatbots
    Views
    307
    Comparisons
    220
    Reviews
    3
    Average Words per Review
    827
    Rating
    7.7
    Comparisons
    Also Known As
    BoldChat
    LiveEngage
    Learn More
    Overview
    Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers' needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.
    LivePerson is a provider of online engagement solutions that facilitate real-time assistance. Connecting businesses and experts with consumers seeking help on the Web, our hosted software creates more relevant, compelling and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.
    Sample Customers
    The North Face, Vodafone, Intuit
    Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm27%
    Manufacturing Company13%
    Computer Software Company13%
    Insurance Company8%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise8%
    Large Enterprise77%

    Bold360 is ranked 12th in Live Chat while LivePerson is ranked 4th in AI-Powered Chatbots with 3 reviews. Bold360 is rated 0.0, while LivePerson is rated 7.6. On the other hand, the top reviewer of LivePerson writes "Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations". Bold360 is most compared with , whereas LivePerson is most compared with ServiceNow Virtual Agent, Kore.ai , NICE CXone, Amelia and LiveChat.

    We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.