We performed a comparison between BeyondTrust Remote Support and Clarity SM based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."This product "just works" (without fail) and is dead-easy for clients to connect with."
"Offers a secure method of access without having to install agents everywhere."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."
"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."
"The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well."
"The new xFlow interface that was introduced for Level 1 analysts really helps the them to achieve the best and fastest result for their users/customers."
"It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information."
"The initial setup is pretty straightforward."
"We centralized our knowledge from various sources into one source of truth that is continually updated."
"It gives us one central location to know, not only who is contacting us, but what they're contacting us for, what application they're contacting us for."
"The possibility to integrate a chatbot would take this product to the next level."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"Technical support for this region can be improved."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"Compared to some of the other products, I think we are bit behind."
"The API is very, very bad so we developed our own."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
"The SDM administration and customisation needS deep information about architecture and vendor support continuously."
"The cost of this solution is too high, which is why we're leaving."
"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."
"The product needs to have a better user experience in the interface and mobile functionality."
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews. BeyondTrust Remote Support is rated 9.0, while Clarity SM is rated 7.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access and F5 BIG-IP Access Policy Manager (APM), whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX), IBM Maximo and ManageEngine ServiceDesk Plus.
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