We performed a comparison between BeyondTrust Remote Support and Check Point Remote Access VPN based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"It has allowed us to quickly address the needs and issues of our end users."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"Solution has a good UI."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"The management of the solution is very simple. It allows for a single view of all the endpoints."
"The tool is easy to configure and use. We integrated it with Active Directory to manage user authentication. It's intuitive and transparent, making it simple for users to use. It connects automatically to the VPN whenever users turn on the laptop. The product is efficient and offers centralized control."
"The clients of the customers have a facility to access the enterprise network."
"Scalability is great. We have been able to grow as a corporation due in part to this type of solution."
"It can improve an organization by providing secure access to resources for traveling employees, which can help to reduce the risk of data breaches or other security incidents."
"Setting policies allow, block, and limit users' access."
"Check Point Remote Access VPN provides strong security features, including encryption, authentication, endpoint security, access control, and centralized management."
"The ability to create your trigger data domains is the solution's most valuable feature."
"In the next release, I would like remote access to Chrome included."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"Technical support for this region can be improved."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"The Compliance software blade is available only for the Windows operating systems family, so no macOS security checks are implemented and performed."
"We'd like to integrate Check Point into the Remote Access VPN solution and have the ability to integrate multiple devices as access points through the solution."
"The provisioning of VPN users has room for improvement."
"Sometimes we have some small problems with Check Point Remote Access VPN. For example, problems with authentication."
"There was complexity in the initial setup."
"There were some issues with automation and instability."
"We would like to implement HTML5 (clientless access) in the product without installing any additional software."
"It would be good to have Remote Access VPN solutions for Check Point edge services."
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BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Check Point Remote Access VPN is ranked 4th in Remote Access with 60 reviews. BeyondTrust Remote Support is rated 9.0, while Check Point Remote Access VPN is rated 8.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Check Point Remote Access VPN writes "Is easy to use and has a nice interface, but the scalability needs to improve". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), whereas Check Point Remote Access VPN is most compared with OpenVPN Access Server, Cisco AnyConnect Secure Mobility Client, Check Point Harmony Mobile, Fortinet FortiClient and Zscaler Zero Trust Exchange. See our BeyondTrust Remote Support vs. Check Point Remote Access VPN report.
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