We performed a comparison between BeyondTrust Remote Support and GoToMyPC based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."This product "just works" (without fail) and is dead-easy for clients to connect with."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"Offers a secure method of access without having to install agents everywhere."
"We are able to be more effectively connected to computers and servers all over the world."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"The solution is stable."
"I can do anything from a remote desktop as if I were sitting at my own PC."
"The installation is almost instant."
"This solution has allowed us to have a highly flexible remote access solution in DR/BC situations."
"The solution is very quick to set up."
"The technical support is good."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"Lacks some kind of voice communication option."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"Technical support for this region can be improved."
"Lacks remote support and privileged remote access in the one product."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"The pricing has tripled in a small amount of time and there is not three times better service."
"If the PC is hung then it requires a reboot."
"Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting."
Earn 20 points
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while GoToMyPC is ranked 22nd in Remote Access. BeyondTrust Remote Support is rated 9.0, while GoToMyPC is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of GoToMyPC writes "Accessing multiple PCs from remote locations is easy and reliable with this solution". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and BMC Helix ITSM, whereas GoToMyPC is most compared with Microsoft Remote Desktop Services, TeamViewer, GoToAssist, VNC Connect and LogMeIn Pro.
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