We performed a comparison between BeyondTrust Remote Support and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The support team who are interfacing with us, are excellent. They are on time for any response."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"It is configurable, where you can add extra fields to screens and to the database."
"Provides great flexibility."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"The most valuable feature is asset management maintenance as well as asset management overall."
"Has a powerful audit combination that helps achieve high accuracy."
"Preventive maintenance management."
"We were able to scale perfectly."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"Technical support for this region can be improved."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"The latest version is slow due to the power it requires."
"Maximo is a big system, so the initial setup is complex."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"You can get lost using the application"
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"The interface is not very easy or user-friendly and is in need of improvement."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. BeyondTrust Remote Support is rated 9.0, while IBM Maximo is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform.
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