Most Helpful Review
Find out what your peers are saying about Bomgar Remote Support vs. LogMeIn Rescue and other solutions. Updated: November 2019.
378,124 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
We rarely need support for anything, but when we do, they are on it and always helpful.
I personally like the ability to share files with other machines.
Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient.
Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer.
It has allowed us to quickly address the needs and issues of our end users.
We are able to be more effectively connected to computers and servers all over the world.
This product "just works" (without fail) and is dead-easy for clients to connect with.
This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk).
No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login.
The initial setup is easy. If you want the desktop program, you just download and install it.
It is very straightforward to set up, use, install, and transfer sessions.
If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime.
The ability see iOS devices helps us out a lot because the majority of our users are iOS device users.
it's very easy to use, it's very efficient.
The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product.
I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing.
I would like to see more integration with iOS devices along with better connectivity and communication with these devices.
I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer.
This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion.
I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application.
Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit.
The screen annotation tools could be expanded. I would like to see a text/typing annotation tool.
There were a few employee devices that failed during the initial deployment, which required a second deployment.
The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance.
Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?
They need to improve their technical support.
it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device.
The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved.
They need to combine computer and mobile end-user support to be a more streamlined experience.
Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem.
You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost.
The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement.
Pricing and Cost Advice
It is not the most cost effective solution on the market.
We believe for the money, it is worth what you pay.
I would like to order more licenses. This would allow us to support more end users concurrently.
I highly recommend using the tech team properly trained by Bomgar. This will help the tool be more useful.
Although the upfront cost is a bit overwhelming, the appliance will pay for itself in less than two years.
The setup is complex. Purchase the remote implementation service and make them slow down and work with you.
Bomgar has a very fair pricing structure.
Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too.
The rescue model is licensed by user.
The pricing is worth the value.
It's definitely worth the value.
The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings.
Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe.
It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.
Look at the different plans they have. Do not pay for a plan you do not need.
The pricing is a little on the higher side, though.
out of 20 in Remote Access
Average Words per Review
out of 20 in Remote Access
Average Words per Review
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|Bomgar Remote Support Software is the only remote tool you need. Most support organizations have multiple remote tools because no single tool works across all their operating systems or across all their networks. Bomgar is different. One company used Bomgar to replace 12 remote desktop software tools! Simplify support, improve security, and increase efficiency with one remote solution.|
LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.
Learn more about Bomgar Remote Support
Learn more about LogMeIn Rescue
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