We performed a comparison between BeyondTrust Remote Support and LogMeIn Rescue based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"It has allowed us to quickly address the needs and issues of our end users."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."
"Has an easy way to remote on to a remote computer without having prior access to it."
"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."
"I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99% connection. Whereas, with some other software, you are lucky if you get 80%."
"Ability to save a permanent remote connection, hold, and/or transfer."
"it's very easy to use, it's very efficient."
"Being able to transfer files quickly and easily via the remote file manager."
"Although the learning curve is steep, the product is well-documented."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"In the next release, I would like remote access to Chrome included."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. BeyondTrust Remote Support is rated 9.0, while LogMeIn Rescue is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and ConnectWise ScreenConnect, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and Splashtop Remote Support. See our BeyondTrust Remote Support vs. LogMeIn Rescue report.
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