We performed a comparison between BeyondTrust Remote Support and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has allowed us to quickly address the needs and issues of our end users."
"The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"It is a lightweight, reliable solution that gives IT a direct visual of occurring issues."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"It's almost an out of the box function once you have installed the other components."
"It's pretty stable."
"I like the way it can assess our system."
"The most valuable features are availability and security."
"It's simple and easy to use."
"The most valuable feature is the remote application access."
"The product is stable."
"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"Technical support for this region can be improved."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"In the next release, I would like remote access to Chrome included."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."
"From the perspective of an IT professional, Microsoft Remote Desktop is very easy to use. However, it could be made easier to use for the end user, especially when it comes to activating it."
"It could be more user-friendly."
"The price is too high."
"I would say it's expensive as there similar products available for free."
"Lacks a notification feature when internet is down."
"It could be made simpler from a management perspective."
"The product is not very scalable."
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BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 69 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Remote Desktop Services is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". BeyondTrust Remote Support is most compared with TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), BMC Helix ITSM and LogMeIn Pro, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation, Citrix Workspace and ConnectWise ScreenConnect. See our BeyondTrust Remote Support vs. Microsoft Remote Desktop Services report.
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