We performed a comparison between BeyondTrust Remote Support and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The solution is stable."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"We are able to be more effectively connected to computers and servers all over the world."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."
"The possibility to integrate a chatbot would take this product to the next level."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"In the next release, I would like remote access to Chrome included."
"Although the learning curve is steep, the product is well-documented."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"Technical support for this region can be improved."
"The system shuts down about once a month which is frustrating."
"The setting up process is not quite easy. It's quite difficult."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Samanage is ranked 26th in Help Desk Software with 3 reviews. BeyondTrust Remote Support is rated 9.0, while Samanage is rated 7.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.
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