We performed a comparison between BeyondTrust Remote Support and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The solution is stable."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"This is a very secure product."
"I personally like the ability to share files with other machines."
"The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"You can scale the solution."
"It's actually easy to understand."
"It allows us to filter the data, create graphs, and get detailed reports."
"ServiceNow is very easy to set up."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"They need to ensure that the remote support is compatible with the other cloud solution providers, like Huawei. Currently it is only compatible with Azure, AWS and KVM."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"Although the learning curve is steep, the product is well-documented."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"Lacks some kind of voice communication option."
"In the next release, I would like remote access to Chrome included."
"Creating service catalog forms could be made easier."
"Their cloud management is also not that great compared to other products."
"The visuals are the one area where there is opportunity for improvement."
"The utilization of AI in ServiceNow needs enhancement."
"Transparency in the pricing model needs to be improved."
"There should be fewer clicks and faster integrations between solutions."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"The setup was time-consuming and required a lot of internal resources."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews. BeyondTrust Remote Support is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and SCSM, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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