We performed a comparison between BeyondTrust Remote Support and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The jump to feature function is the most valuable to us as it allows us to directly remote control customers."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"I personally like the ability to share files with other machines."
"We are able to be more effectively connected to computers and servers all over the world."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The product has the best features for ITSM."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"Although the learning curve is steep, the product is well-documented."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"Lacks some kind of voice communication option."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"Lacks remote support and privileged remote access in the one product."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
"SummitAI IT Management Suite's project management and operational management features could be improved."
More SymphonyAI IT Service Management Pricing and Cost Advice →
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. BeyondTrust Remote Support is rated 9.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and BMC Helix ITSM, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.