We performed a comparison between BeyondTrust Remote Support and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"The solution is stable."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"We are able to be more effectively connected to computers and servers all over the world."
"Offers a secure method of access without having to install agents everywhere."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"I like the integration with other applications or vendors."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"This solution has made us aware that we are over-provisioning our virtual machines."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"The product provides excellent daily reports."
"The most valuable feature is the metering capability."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"I would also like to see better support of Apple devices while using a Windows remote support console."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"Lacks remote support and privileged remote access in the one product."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"The pricing model is complicated and would be more predictable if it were simplified."
"Better integration with other VMware toolsets would be beneficial."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"I would like it if they could provide their customers with more qualified support."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while vRealize Business for Cloud is ranked 13th in Cloud Cost Management with 10 reviews. BeyondTrust Remote Support is rated 9.0, while vRealize Business for Cloud is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and BMC Helix ITSM, whereas vRealize Business for Cloud is most compared with VMware Aria Automation, VMware Aria Operations, VMware Aria Cost powered by CloudHealth and Nutanix Cloud Manager (NCM).
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