We performed a comparison between BeyondTrust Remote Support and Zoho Assist based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"The solution is stable."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"We rarely need support for anything, but when we do, they are on it and always helpful."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"It is a scalable solution. "
"Technical support is easy to reach."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"The possibility to integrate a chatbot would take this product to the next level."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"They do have some glitches in the microphone and speaker, especially during remote access."
"Support could be more knowledgeable."
"It could be integrated with IT management tools."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while Zoho Assist is ranked 21st in Remote Access with 3 reviews. BeyondTrust Remote Support is rated 9.0, while Zoho Assist is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Zoho Assist writes "Secure, reliable, and great for remote access". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Zoho Assist is most compared with . See our BeyondTrust Remote Support vs. Zoho Assist report.
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