We performed a comparison between BeyondTrust Remote Support and LogMeIn Pro based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Remote Support 16.2 introduced Web Interface for Representative Console.with same functions as Desktop Console."
"The file transfer feature allows IT to provide needed drivers and files without interfering with the employee's workflow."
"It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us."
"We like that it records the remote sessions. If a technician is logged into a user remotely to fix any problem, it records the decision."
"It has a straightforward setup. Bomgar has created a simple, lightweight deployment process."
"One of the largest values that we get from Bomgar Remote Support tool is the ability to assist our drivers with their mobile devices. We were unable to do this previously."
"The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"Scalability-wise, I rate the solution a ten out of ten."
"Technical support was able to address everything that I asked in a timely, responsible, satisfactory manner."
"I can copy information and put it into a presentation that I may be putting together at another location."
"It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly."
"It must have been straightforward. My IT person set it up for me. It is a friendly program."
"Being able to remote access my computer means I can work at night from my house."
"The most valuable feature is having it in a central location, all the different groups, and being able to ad-hoc or at will log on to whichever computer system I need to get to from a central spot."
"If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"There are not enough product partners in Turkey, making it difficult for me to get assistance."
"Lacks some kind of voice communication option."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"Maybe they can come up with a plan if you only use it for login and, occasionally, printing. Maybe you can charge what you used to charge and then if we want to use it for files or things that are more sophisticated, charge a little more."
"As far as the usability of it, I'd like to see if printing could be enabled in the basic version or the medium version. Some of the remote printing isn't available unless you go to the premium versions, and that's disappointing."
"Remote Access for external and internal customers."
"The only issue is that they could have a tier between 10 seats and 50."
"It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in."
"It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company."
"Unfortunately, LogMeIn is a long ways from being perfect. It has a lot of really great features, though they don't always work well."
"The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while LogMeIn Pro is ranked 14th in Remote Access with 20 reviews. BeyondTrust Remote Support is rated 9.0, while LogMeIn Pro is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of LogMeIn Pro writes "Good remote services feature and easy to setup". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Rescue, whereas LogMeIn Pro is most compared with Microsoft Remote Desktop Services, LogMeIn Rescue, ConnectWise ScreenConnect, LogMeIn Central and Dameware Remote Support. See our BeyondTrust Remote Support vs. LogMeIn Pro report.
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