We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution is easy to use and easy to apply."
"The system is stable and very little maintenance is required, assuming the bots process is perfectly designed."
"The solution has very good processes. It's very easy to deploy and has good reviews on it. It offers good automation and the solution has very good developers working on it."
"The most valuable features are the portals for extracting data from PDF files, appending data to SAP, automating the SAP, downloading reports, and mapping and creating the reports accordingly to your requirements."
"The solution is very manageable."
"BotFarm has been working perfectly fine with our business model. Its scalability is the most valuable feature. We can easily scale out bots on a need basis. Portability is another valuable feature. We work with different payment systems like Visa and MasterCard and have bots for them. Because of BotFarm, we are able to reuse these bots."
"The most important feature of BotFarm is web automation."
"Automation Anywhere has good document extraction features where it can learn patterns."
"The initial setup was fairly straightforward."
"It would be ideal if the solution offered more language options, such as Arabic."
"I have called customer service three times and the experience has not been good. They do not offer 24/7 support, which forces us to wait till the next working day to solve a problem."
"The CL command poses an issue during the process of data conversion, accuracy, data loss and the assessment of certain data as false."
"The solution automation is incapable of interacting with our Pega software application development. It is based on the nested table concept and it is unable to read these tables. Several projects have been put on hold because of that."
"We have connectivity and integration with pretty much every single tech stack across the table that we have in the world, and there are a few areas that they don't do that well yet. I'd be looking for some improvement there, in terms of their integration with certain products."
"The OCR tool, the optical character recognition tool, could be more efficient."
"Its UI could be made better. It should also be more flexible. Currently, it is more rigid, and a little more flexibility is required. Their technical support should also be better. We are not very happy with their technical support. Its price is also quite high as of now. They should improve its price. Its setup should also be made easier. It is quite complex to set it up. Even though we were able to set it up a little fast because we had done something similar earlier, but it has a very complex setup. It is extremely resource-hungry. If they can make it a little light on resources, that would also be useful."
"When somebody is just learning this product it can be difficult for them to understand, so improvements to the user interface would be helpful."
"They need to create a workflow system."
"Its price is quite high as compared to other solutions, but it has a lot of features and good stability. They should reduce its price."
"Automation Anywhere is more reasonable than Blue Prism and UiPath in terms of cost."
"The pricing model could be simplified."
"Our licensing costs are approximately $3,000 USD annually."
"There is a license for this solution and it is on an annual basis. I am satisfied with the price."
"Pricing for this solution can be better."
"We pay approximately $15,000 USD per year."
"I am very happy with the pricing."
Earn 20 points
BotFarm is the first and only enterprise-grade platform for Bots On Demand. Scale your workforce capacity by deploying bots anywhere in the world with a single click. Create, deploy and manage thousands of bots in an instant to meet demand spikes. BotFarm delivers on-demand RPA with scalability, elasticity, resilience – designed for the enterprise.
While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.
BotFarm is ranked 7th in Robotic Process Automation (RPA) with 29 reviews while Jacada Intelligent Agent Engagement is ranked 28th in Robotic Process Automation (RPA) with 1 review. BotFarm is rated 7.8, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of BotFarm writes "Good customer support but some technical issues need to be addressed". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". BotFarm is most compared with Automation Anywhere (AA), UiPath and Blue Prism Cloud, whereas Jacada Intelligent Agent Engagement is most compared with .
See our list of best Robotic Process Automation (RPA) vendors.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.