DB PrabhuConsultant at a tech consulting company
Nicola BenthamBusiness Readiness & Continuous Improvement Support Manager at Swinton
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution is easy to use and easy to apply."
"The entire backend system structure is something that I found really valuable."
"The solution has very good processes. It's very easy to deploy and has good reviews on it. It offers good automation and the solution has very good developers working on it."
"From a solution standpoint, screen capture and tight integration with Outlook are valuable features."
"The most valuable feature is the rapid deployment of multiple bots."
"The ability to drag and drop various components and the customizability are good features."
"Automation Anywhere has good document extraction features where it can learn patterns."
"They recently released the newest version that has a good program flow, quality, and blueprints that are all good improvements to the automation. They also have good integration with SAP."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"The stability needs to be improved."
"I would like to have access to self-service support."
"The solution doesn't have support like they used to. They need support. We have personnel of our own, but sometimes we need assistance beyond our own team."
"I would definitely be wanting to see OCR features for improving the solution."
"There should be more support for developing in environments such as Citrix and Linux."
"I would like to be able to access BotForm using a mobile app."
"I would like to see more process mining features to give us insight into them before we develop automation."
"The new version is not very stable. Sometimes I can't use the recording sound."
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
"Pricing for this solution can be better."
"Our licensing costs are approximately $3,000 USD annually."
"The pricing model could be simplified."
"I think payment can vary but it's a re-occurring fee that needs to be paid every year."
"An unattended bot license costs around $5,000, whereas an attended bot license costs roughly $1,500."
"We pay approximately $15,000 USD per year."
"Licenses are paid on a yearly basis and the cost is quite high."
"It is too expensive and not worth the price."
"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."
Earn 20 points
BotFarm is the first and only enterprise-grade platform for Bots On Demand. Scale your workforce capacity by deploying bots anywhere in the world with a single click. Create, deploy and manage thousands of bots in an instant to meet demand spikes. BotFarm delivers on-demand RPA with scalability, elasticity, resilience – designed for the enterprise.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
BotFarm is ranked 9th in Robotic Process Automation (RPA) with 22 reviews while NICE Robotic Automation is ranked 18th in Robotic Process Automation (RPA) with 4 reviews. BotFarm is rated 7.8, while NICE Robotic Automation is rated 7.6. The top reviewer of BotFarm writes "Good customer support but some technical issues need to be addressed". On the other hand, the top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". BotFarm is most compared with Automation Anywhere (AA) and UiPath, whereas NICE Robotic Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Pega Robotic Process Automation and WorkFusion. See our BotFarm vs. NICE Robotic Automation report.
See our list of best Robotic Process Automation (RPA) vendors.
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