We performed a comparison between Box and OpenText Documentum based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Simple file sharing and sync for internal and external customers."
"Office Integration. The full integration into the Microsoft Office products is just perfect."
"Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists."
"We've never had a penetration. We've never had a security issue that their support didn't solve. We love their audit trail. We can know exactly when a collaborator opens. We love how you can define a collaborator."
"It is a very user-friendly product."
"I like the ease of use."
"The most valuable feature of Box is security."
"The ability to collaborate around data anywhere, anytime is the most powerful features of Box."
"It is quite good."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"The most valuable feature is the management."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
"It has reduced the amount of paper documents; reducing time and errors in the process."
"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."
"The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem."
"Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’)."
"The solution's data security should be improved."
"Tasks and comments could be easier to see, report, search, and manage."
"If there was a plugin that added some sort of toolbar in Office, that would be great."
"It could be cheaper."
"Like all cloud platforms, there are always areas of improvement around sync to local devices."
"Working on documents in real-time is sometimes faulty and could be improved."
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
"OpenText Documentum needs to improve its support."
"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"The biggest issue for us is the price of the product."
"The user interface can be a bit more intuitive."
"It's difficult to manage and customize Documentum."
Box is ranked 4th in Enterprise Content Management with 10 reviews while OpenText Documentum is ranked 3rd in Enterprise Content Management with 11 reviews. Box is rated 8.4, while OpenText Documentum is rated 7.8. The top reviewer of Box writes "User-friendly, easy to navigate, and has helpful support". On the other hand, the top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". Box is most compared with SharePoint, Microsoft OneDrive, Citrix ShareFile, Office 365 and Google Workspace, whereas OpenText Documentum is most compared with OpenText Extended ECM, SharePoint, IBM FileNet, Hyland OnBase and Atlassian Confluence. See our Box vs. OpenText Documentum report.
See our list of best Enterprise Content Management vendors.
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