Pega CRM vs Sales Creatio comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Pega CRM and Sales Creatio based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal.""One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach.""The case management feature is really valuable.""Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly.""The solution is very easy to use.""Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options.""We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors.""It also reduces the duration per call, and it ensures a first time resolution of the issue."

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"I like Creatio's workflows, automation, and no-code features that we can update as we wish.""There's not a single CRM out there that is quite as flexible as Creatio CRM.""With Sales Creatio, you can have a customer service review, and it is GDPR compliant.""Intuitive, low-code CRM platform that's easy to integrate and use.""It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services.""Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."

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Cons
"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.""They should enable the data-driven streaming feature inside it.""It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive.""For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases.""The solution has room for improvement around decisional and real-time data analysis.""The UI is lagging and needs to be improved.""There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo""The UI should be improved."

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"There is still some room for improvement in the overall look and feel of the software.""Creatio's mobile app could be more intuitive.""The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement.""Out of the box connectors are great, but the ability of what is there versus other CRMs is limited.""To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that.""On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature.""Sales Creatio should include better customizations."

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Pricing and Cost Advice
  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."
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  • "Sales Creatio's enterprise version is $60 per user per month. Other leaders in the Gartner Magic Quadrant for sales automation, such as SAP, Microsoft, Salesforce, and Oracle, are about $150 to $200 a month, and Creatio is $60."
  • "Pricing for this solution is more affordable than Salesforce, and the costs are upfront."
  • "Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution."
  • More Sales Creatio Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child… more »
    Top Answer:Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model.
    Top Answer:I use Pega CRM, customer service, Pega Constellation, the framework, like, the Pega underwriting for insurance and all. Pega CRM is used for multiple clients, primarily in customer service. When calls… more »
    Top Answer:With Sales Creatio, you can have a customer service review, and it is GDPR compliant.
    Top Answer:Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution. The fact that the solution is from an East European company makes it cheaper because of labor arbitrage. On a… more »
    Top Answer:Sales Creatio should include better customizations.
    Ranking
    17th
    out of 167 in CRM
    Views
    566
    Comparisons
    422
    Reviews
    5
    Average Words per Review
    470
    Rating
    8.4
    22nd
    out of 167 in CRM
    Views
    579
    Comparisons
    422
    Reviews
    1
    Average Words per Review
    312
    Rating
    9.0
    Comparisons
    Also Known As
    Chordiant
    Learn More
    Pega
    Video Not Available
    Overview
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

    Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

    Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

    Sample Customers
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company14%
    Real Estate/Law Firm7%
    Government6%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Manufacturing Company12%
    Comms Service Provider12%
    Financial Services Firm9%
    Company Size
    REVIEWERS
    Midsize Enterprise22%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    REVIEWERS
    Small Business100%
    VISITORS READING REVIEWS
    Small Business33%
    Midsize Enterprise15%
    Large Enterprise53%
    Buyer's Guide
    CRM
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Pega CRM is ranked 17th in CRM with 9 reviews while Sales Creatio is ranked 22nd in CRM with 7 reviews. Pega CRM is rated 8.2, while Sales Creatio is rated 9.0. The top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". On the other hand, the top reviewer of Sales Creatio writes "Low-code, intuitive, and easy to use CRM platform". Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Genesys Cloud CX, Siebel CRM and Vlocity, whereas Sales Creatio is most compared with QuickBase, Microsoft Dynamics CRM, Salesforce Sales Cloud, Oracle Fusion Service and Zoho CRM.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.