Salesforce Service Cloud vs bpm'online service

bpm'online service is ranked 25th in CRM Customer Engagement Centers vs Salesforce Service Cloud which is ranked 4th in CRM Customer Engagement Centers with 2 reviews. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". bpm'online service is most compared with . Salesforce Service Cloud is most compared with ServiceNow, BMC Remedyforce and Microsoft Dynamics CRM.
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Quotes From Members Comparing Salesforce Service Cloud vs bpm'online service

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291,145 professionals have used our research since 2012.
Ranking
RANKING
Views
10
Comparisons
0
Reviews
0
Followers
2
Avg. Rating
N/A
Views
7,798
Comparisons
2,047
Reviews
2
Followers
491
Avg. Rating
9.5
Top Comparisons
Top ComparisonsSee more bpm'online service competitors »See more Salesforce Service Cloud competitors »
Also Known As
Also Known Asbpm’online customer service, bpm’online service enterpriseService Cloud
Website/Video
Website/Videobpm'online
Salesforce
Overview
Overview

Intelligent service management platform to accelerate service delivery and customer delight

Bpm'online service offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Bpmonline recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

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Sample Customers
Sample Customers
Information Not Available
Stanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva
Top Industries
Top Industries
No Data Available
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Software R&D Company
9%
Comms Service Provider
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
15%
Financial Services Firm
14%
Comms Service Provider
12%
Company Size
Company Size
No Data Available
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
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291,145 professionals have used our research since 2012.
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