We performed a comparison between Salesforce Service Cloud and Service Creatio based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers."We use Salesforce Service Cloud for lead management and opportunity management."
"It's a cloud tool, so it is easy to set up."
"The plug-ins that work with other standard systems have made the product industry-ready."
"The complexity of the solution is very less."
"The most valuable feature of Salesforce Service Cloud is its ease of use."
"The interface is quite user-friendly."
"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."
"It is a stable product."
"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."
"Salesforce should include maps as a default offering so that, as a customer, I can view where the technician is on the geographical map."
"The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license."
"Knowledge Management platform could use some intelligence improvements. Data mining techniques for recommending the most relevant knowledge articles would be beneficial. Currently, that selection process is more administrative. AI could be used here."
"The product's high price is an area of concern where improvements are required."
"I'm not deeply engaged with this team, so I don't have extensive experience with it. As you mentioned, I haven't used it much yet, so my experience is limited."
"The documentation could be improved."
"The pricing for what Salesforce Service Cloud offers is not great."
"There is room for improvement in pricing."
"The return material authorization should utilize no-code or low-code."
Earn 20 points
Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 39 reviews while Service Creatio is ranked 16th in CRM Customer Engagement Centers with 1 review. Salesforce Service Cloud is rated 8.6, while Service Creatio is rated 9.0. The top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". On the other hand, the top reviewer of Service Creatio writes "A solution for low-code and no-code development with excellent support". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI, whereas Service Creatio is most compared with .
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