Salesforce Service Cloud vs. bpm'online service

bpm'online service is ranked 24th in CRM Customer Engagement Centers vs Salesforce Service Cloud which is ranked 4th in CRM Customer Engagement Centers with 2 reviews. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". bpm'online service is most compared with . Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce.
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Quotes From Members Comparing Salesforce Service Cloud vs. bpm'online service

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301,872 professionals have used our research since 2012.
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Top Comparisons
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Compared 25% of the time.
Also Known As
bpm’online customer service, bpm’online service enterpriseService Cloud
Website/Video
bpm'online
Salesforce
Null Vendor
Overview

Intelligent service management platform to accelerate service delivery and customer delight

Bpm'online service offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Bpmonline recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

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Sample Customers
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Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
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