We performed a comparison between iGrafx Process360 Live Platform and Studio Creatio based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution's technical support is of good quality since they offer fast and seamless services."
"Web diagramming and RACI have helped expedite the process, capture, and ownership initiatives of our organization."
"It has simplified compliance with regulations and company standards."
"Simulation is most valuable."
"Provides a valuable BPMN feature."
"Finding the right symbol and creating links, horizontal and vertical are the features I use."
"We found the technical support to be helpful."
"iGrafx gives you the capability of documenting your process and then the ability to use it as a tool for analysis to identify the loopholes and shortcomings of your process."
"Creatio also provides us with scalability, performance and agility."
"It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction."
"The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution"
"It is a low-code platform, that is very intuitive."
"Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great."
"The most valuable feature of the solution is that it is a low-code and no-code platform."
"The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."
"The business process management is definitely the most valuable feature. What Creatio ended up doing with their software solution is giving you the power, in your own hands, in a way that is incredibly intuitive and well-structured."
"It would be nice to have a Spanish user interface available to us."
"In the next release, I would like to see more layers like three, four, and five. It might be possible but I haven't seen it yet."
"The price could be more competitive."
"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."
"It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server."
"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."
"The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings."
"With iGrafx, the implementation and the licensing were pretty complex."
"I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication."
"HRM is an area where Studio Creatio lacks and needs to improve."
"The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on."
"They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful."
"Creatio needs to stabilize their marketplace."
"It does not have the ability to run one single large process."
"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."
"The mobile version of the solution could be improved. It's hard to customize it."
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iGrafx Process360 Live Platform is ranked 21st in Business Process Management (BPM) with 15 reviews while Studio Creatio is ranked 27th in Business Process Management (BPM) with 12 reviews. iGrafx Process360 Live Platform is rated 8.4, while Studio Creatio is rated 8.8. The top reviewer of iGrafx Process360 Live Platform writes " A reasonably stable BPM solution useful for process governance and process mining". On the other hand, the top reviewer of Studio Creatio writes "Leveraging process automation and advanced tools for streamlined operations". iGrafx Process360 Live Platform is most compared with Visio, ARIS BPA, SAP Signavio Process Manager, Camunda and Sparx Systems Enterprise Architect, whereas Studio Creatio is most compared with Oracle Visual Builder Cloud Service, Mendix, Microsoft Power Apps, Bizagi and Camunda. See our Studio Creatio vs. iGrafx Process360 Live Platform report.
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