Capillary Technologies vs NICE CXone comparison

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177 views|83 comparisons
NICE Logo
805 views|551 comparisons
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    Ranking
    7th
    out of 34 in Social CRM
    Views
    177
    Comparisons
    83
    Reviews
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    Average Words per Review
    0
    Rating
    N/A
    Views
    805
    Comparisons
    551
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
    Learn More
    Overview

    Capillary Technologies offers a comprehensive product suite that helps organizations enhance customer engagement and drive revenue growth. Their primary use case is to enable businesses to create personalized and targeted marketing campaigns across multiple channels.

    The most valuable functionality of Capillary Technologies is its AI-powered customer analytics platform. It leverages advanced algorithms to analyze customer data and provide actionable insights. This helps organizations understand customer behavior, preferences, and purchase patterns, enabling them to deliver personalized experiences and offers.

    Capillary Technologies also offers a loyalty management system that helps businesses build and manage customer loyalty programs. This functionality allows organizations to reward and retain their most valuable customers, increasing customer lifetime value and driving repeat purchases.

    Furthermore, Capillary Technologies provides a robust CRM system that enables businesses to manage customer interactions and track their journey across various touchpoints. This helps organizations deliver consistent and seamless experiences, resulting in improved customer satisfaction and loyalty.

    NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.

    The Summer 2023 Release of CXone introduced several key features and improvements designed to drive greater flexibility, insights, and operational efficiency for enterprises. Key new features include:

    • Integration Hub - Enables seamless integration with third-party apps to eliminate data silos.
    • Enhanced Supervisor Workspace - Provides real-time visibility and guidance across all interaction channels to improve coaching.
    • Application Analytics - Offers insights into agent performance and interactions to identify optimization opportunities.
    • Multi-Cloud Support - Allows deployment with Microsoft Azure, expanding environment options.

    Other updates focus on analytics, virtual agent integration, multi-language support, streamlined workflows, and API expansion to improve experiences and accessibility.

    CXone is valuable for IT leaders seeking robust, adaptable solutions to optimize complex CX operations, and business executives aiming to enhance efficiency, experiences and decision making through actionable data.

    Sample Customers
    Pizza Hut Oman, Max, Turtle, Indus League Inc.5, Faasos, New U, Mom & Me, Metro, The Collective, Vishal, William Penn
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    No Data Available
    REVIEWERS
    Media Company14%
    Outsourcing Company14%
    Wholesaler/Distributor14%
    Comms Service Provider14%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Healthcare Company10%
    Manufacturing Company6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business57%
    Midsize Enterprise36%
    Large Enterprise7%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise71%

    Capillary Technologies is ranked 7th in Social CRM while NICE CXone is ranked 4th in Workforce Engagement Management. Capillary Technologies is rated 0.0, while NICE CXone is rated 8.2. On the other hand, the top reviewer of NICE CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". Capillary Technologies is most compared with Salesforce Marketing Cloud, whereas NICE CXone is most compared with Nuance IVR, Genesys Cloud CX, Sprinklr, Cisco Webex Contact Center and Five9.

    We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.