Bright Pattern vs CxEngage comparison

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.

CxEngage helps businesses of all sizes, from startup to SMB to enterprise:

• Build, deploy, and administer their contact centers with drag and drop tools and granular yet simple controls
• Adapt and scale globally, no matter the size of business or location of customers
• Make data-driven decisions based on relevant, actionable reports and dashboards
• Provide context to every engagement and increase agent productivity