Broadcom DX Application Performance Management vs OpenText SiteScope comparison

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Executive Summary

We performed a comparison between Broadcom DX Application Performance Management and OpenText SiteScope based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Broadcom DX Application Performance Management vs. OpenText SiteScope Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"With the new feature CA Team Center is much easier to view the information of my user experience, with this unified vision, it was even practical for lay users to use the tool""The deployment was easy.""It is very useful and helpful with the analysis of historical performance data.""We understand for APM, it has the ability to drill down and do the end-to-end monitoring that we are looking for.""If there's something that you really need to get at that doesn't come out of the box, you can pretty easily put together some custom metrics and get those in place.""WAS GC monitoring enhanced our application performance and DB SQL performance.""We are using the on-premise and cloud versions of Broadcom DX Application Performance Management.""Product performance is awesome. It's covering all aspects of the application; good database metrics and internal application metrics. Just tons and tons of data."

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"The stability of the Micro Focus Voltage SiteScope is good.""It's integrated with different monitoring tools, such as AppDynamics.""Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor.""Infrastructure monitoring is the most valuable feature.""It can monitor over a 100 technologies with built-in solution templates.""SiteScope has built-in flat file DB, hence it removes the dependency of an external DB for higher stability.""The URL monitoring is excellent.""The product's ability to monitor systems and applications and send alerts and create support tickets are the most valuable features of the product."

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Cons
"Lacks some integration between all the tools.""System incident analysis and performance monitoring need improvement.""Technical support is slow to respond and also asks redundant questions.""The stability could be more reliable.""The integration with CA Spectrum is quite difficult to create, and it is also only one way, only being used to view alarms coming from CA APM.""As applications move to the cloud, we need more cloud-based solutions from CA APM. This is currently unavailable.""We need more capabilities to analyze the information that tools collects; for example, using artificial intelligence, or something like that.""The interface is getting a little old."

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"The graphs and dashboard in the solution are areas that need improvement.""They need to offer better technical support, which, right now, is not helpful or responsive.""I would be very interested in having transaction traceability included in the product, to give us a better view of what is really going wrong in a particular method and action.""The lack of an agent means that remote monitoring requires multiple firewall ports to be opened.""Micro Focus Voltage SiteScope could improve by adding more features, such as cloud, APM, and DevOps monitoring.""More out of the box Cloud integration and capabilities.""We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location.""Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test."

More OpenText SiteScope Cons →

Pricing and Cost Advice
  • "Depends on the size of the product you need."
  • "Althougth it is a bit expensive, it is really worth it"
  • "There is some research needed to determine licensing costs, based on the number of DataPower instances for the Nastel agent, for example."
  • "Negotiate a lot, but do not forget to buy the product because it is worth it."
  • "Pricing and licensing are not issues."
  • "On pricing, CA is very competitive. I think that's going to help in the long run."
  • "Setup costs are quite competitive relative to other solutions, and simpler."
  • "Dynatrace is the most expensive of these tools followed by AppDynamics which is "medium-expensive." CA APM is a bit lower in price than either Dynatrace or AppDynanics... In my opinion, if you can afford it, go for AppDynamics instead of CA APM."
  • More Broadcom DX Application Performance Management Pricing and Cost Advice →

  • "Licensing is a little steep."
  • "Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."
  • "SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."
  • "You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."
  • "When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."
  • "It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."
  • "The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."
  • "The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
  • More OpenText SiteScope Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Scalability-wise, I rate the solution a nine out of ten...there is a very easy way to deal with it by adding more servers to the application.
    Top Answer:The pricing structure should be based on memory or CPU usage rather than the number of agents, as it makes the solution more expensive for us. The pricing structure is too high and becomes… more »
    Top Answer:The area of improvement is related to the areas of application onboarding and instrumentation, where the product has certain shortcomings. Broadcom needs to work on application instrumentation and the… more »
    Top Answer:The most valuable feature of SiteScope is its infrastructure monitoring.
    Top Answer:I would rate the pricing of SiteScope as a five out of ten in terms of costliness. It is not overly expensive, but there is room for improvement in terms of cost-effectiveness in some areas.
    Top Answer:In terms of improvement, OpenText SiteScop could become a better solution by adding more monitoring templates, like RedScope, to make it easier to track specific technologies. It should also improve… more »
    Product Features
    Deployment

    On-premise deployment

    Can be deployed on AWS

    Can be deployed on Azure

    Can be deployed in a private cloud

    Monitor on-premise applications in virtualized environments

    Monitor applications running on AWS and Azure

    Monitor applications running on Pivotal Cloud Foundry, Redhat OpenShift and Heroku

    Support for Pivotal Cloud Foundry, Redhat OpenShift. Heroku is a future roadmap item.
    Configuration and Infrastructure

    Configuration and management through a single, web-based user interface

    Automatically create a visualization of the entire application topology with all components.

    Automatically discover business transactions

    Automatically discover standard back end systems (database, web services, SAP etc.)

    Discover and display non-standard backend systems through point-and-click configuration

    Automatically baseline every component within the business transaction

    Can be deployed in multi-tenant environment

    Application Visibility and Control

    Provide correlated views of distributed business transactions between tiers/services

    Automatically baseline every component within the Business Transaction

    Provide code level diagnostics (class & method-level visibility) of business transactions

    Monitor JVM health information (heap, GC, generational spaces, etc.)

    Monitor CPU utilization, OS memory usage, disk I/O, network I/O, other hardware metrics

    Report application errors & exceptions

    Automatically monitor entire call stack when application problems occur

    Does not disable monitoring functionality as a compromise to limit product overhead

    Historical performance monitoring and trending

    Full view of infrastructure details without leaving context of business transactions

    Single UI for server and application monitoring

    Alert on deviation from baseline

    Mean Time To Repair

    Identify slow and stalled business transactions without manual intervention

    Count, measure and score every transaction

    Identify error business transactions without manual intervention

    Identify slow SQL queries without manual intervention

    Identify slow backend systems or external services without manual intervention

    Automatically discover code deadlocks

    Provide quick cross launching into problem areas within the UI through hyperlinked alerts

    Automatically send email containing hyperlink to identified problem

    Automatic analysis of end-to-end APM data to provide root cause analysis

    Business Transactions

    Automatically discover business transactions

    Automatically learn and baseline performance of discovered business transactions

    Automatically count, measure and score every transaction

    Discover synchronous, asynchronous and multi-threaded business transactions

    Business Metrics

    Provide visibility into the impact of outages on business metrics

    Capture business metrics (e.g. revenue, orders) from applications and background jobs

    Enables creation of custom dashboards for business metrics and application behavior

    Out of the box reports on business transaction summary and trends

    Automatically correlate business transactions with environment monitoring (OS, JMX, etc.)

    Usability

    Browser-based web client

    Automatic & dynamic baselining of all metrics to reduce false alarms

    Include an online virtual collaboration space as a virtual "war room"

    Visualize multiple applications and the connectivity / dependencies between them

    Enable sharing of analysis/ visualizations without having to export data from the UI

    Group transactions using a Session ID and display transactions in order of execution

    Drill down from business transaction to correlated log file entries in single platform

    Available through CA's Log Analytics solution which can be integrated with APM
    Historical Trending

    Trending with metric persistence to do historical analysis and compare to baselines

    The ability to view and drill into Flow Map for extended periods up to 1 year

    The ability to compare Flow Maps from different time frames for up to 2 years

    Support for Agile

    Dynamic instrumentation of the application

    No need to reconfigure agent instrumentation when new app releases are deployed

    Automatically pick up application configuration changes as a result of agile releases

    Regression analysis to compare and highlight app performance improvements

    Areas of poor metric stability (differential analysis) and architectural potential (high call ratio) for improvement are analyzed, but through more advanced logic than regression

    Provide capability to compare business transactions flows for different releases

    Pre-Production Performance Tuning

    Identify the longest running methods in business transactions

    Determine relationship between increased load and application response time

    Identify worst backend calls (Database, Web Services, other backend) automatically

    Provide business transaction performance change from one code release to the next

    Scalability and Infrastructure

    Support at least 5000 agents on a single platform without requiring data federation

    Ability to support high availability APM infrastructure servers

    Has steady network traffic between agent and APM server regardless of transaction levels

    Encrypt data transmissions end-to-end across the environment

    Agentless monitoring

    Analytics

    Single UI incorporating Analytics and APM modules

    Analytics UI is web browser based with no locally installed client software

    Analytics layer providing intelligence across data collected by APM modules

    Scalable repository capable of collecting and storing large volume of metrics/events

    In context drill down between analytics data and APM data

    Graphical query builder for ease of use and broad adoption

    Ability to adjust timeframe via click and drag on dashboard charts

    Automated ranking (top N) of relevancy of every indexed field to current selection

    Configurable to collect not all, but specific desired transaction data/fields

    Alert off of metrics created in analytics based on search criteria

    Analytics data collection does not require full call method stack data

    No code changes required to pull custom (non-native) metrics into data repository

    Data collected, stored and analysed in near real time (i.e. not hours, days, or weeks later)

    API to input custom metrics

    Search API

    Ability to chart result set in custom dashboards

    Granular role based access control (RBAC)

    Log Analytics

    Ability to collect and store log files from monitored nodes

    Available via CA's log analytics solution which can be integrated with APM

    Log file data through TCP

    Available via CA's log analytics solution which can be integrated with APM

    Auto-inject business transaction identifier for each log statement

    Can be configured via custom tracer, requires integration with logging framework

    Ability to extract any field from log file for processing

    Available via CA's log analytics solution which can be integrated with APM
    Root Cause Analysis

    Historical performance monitoring and trending - retain 100% of historical data

    Report top database activities (e.g. Top SQL, Top Users, Top Programs)

    Report database activity profile over-time (identify patterns)

    Collect and store all database wait events and correlate with SQL/Stored Procedures

    Collect and store SQL/Stored Procedure KPIs (CPU, Count, Reads/Writes)

    Collect and store database instance level statistics (table size, row count, indexes)

    Collect and store database server/host KPIs (CPU, Memory, �)

    Ability to breakdown latency of stored procedure components

    Collect SQL Explain & Execution plans

    Collect and store performance data on database objects (Schemas, tables, indexes)

    Ability to collect and correlate deep-dive storage information

    Database Monitoring

    Provide a real-time view of performance showing current database activity

    Provide a holistic view of all database performance through a multi-instance dashboard

    Ability to send pro-active alerts based on health and performance of databases

    Static and dynamic alerting on collected database metrics

    Server Monitoring

    Monitor Machine availability

    Monitor CPU usage

    Monitor Disk performance

    Monitor Volume usage

    Monitor Machine load

    Monitor Memory

    Monitor SWAP

    Monitor Processes

    Monitor Network Adapter(s)

    Dynamic Baselining

    Synthetic page checker

    Application Monitoring

    Identify JVM memory leaks caused by leaky collections

    Enable tracking of object instantiations/destructions to troubleshoot JVM heap thrash

    PHP monitoring

    .NET monitoring

    Node.js monitoring

    Python monitoring

    Docker Monitoring

    Integrated monitoring of Dockerized containers with application monitoring

    Automatic discovery of containers

    Support Docker attributes and perspectives

    Visualize distribution of containers over cluster hosts

    Network Monitoring

    Autodiscovery of network topology and interdependencies

    Available via CA network flow analysis, which can be integrated with APM

    Report on throughput, packet loss, and RT rates

    Available via CA network monitoring tools, which can be integrated with APM

    Monitors network without need of TAP or SPAN port

    Available via CA network monitoring tools (without then need for TAP/SPAN), which can be integrated with APM

    Single UI to drill from network to application and business transaction

    Network monitoring data integrated into APM can be displayed natively within APM dashboards alongside business transaction data
    Virtualization Monitoring

    Citrix XenApp and XenDesktop monitoring

    Server virtualization monitoring

    VDI monitoring

    Web RUM

    Support for modern desktop browsers

    Support for mobile browsers

    Monitor all page requests

    Monitor all iFrame requests

    Full support for monitoring single page applications properly

    Automatically detect JavaScript errors

    Display response time status on Geo Map

    Collect and display Navigation Timing API data for all poor performing requests

    Collect and display Resource Timing API data for all poor performing requests

    Correlate web transactions with server side transactions for drill down

    Provide detailed browser traces for poor performing end user requests

    Provide usage based analytics showing browser types and versions

    Provide usage based analytics showing device and OS types

    Provide customizable analytics area for troubleshooting and analysis purposes

    Provide cache metrics for each page request

    Show server side response time for all pages

    Provide drill down from poor performing request to server side deep diagnostic session

    Session tracking

    Ability to generate a synthetic page request directly from the poor performing request

    SDK for support of any Single Page Application (SPA) framework

    EUM cross application correlation

    Analytics built into EUM portion of UI

    Custom user data available at the session and page request level

    Page grouping at root level instead of individual pages for each set of parameters

    Mobile RUM

    Support for native mobile applications

    Support for mobile browsers

    See mobile app performance, http errors, and network error information

    See the performance of API calls from your mobile application to the server side

    Track crashes and exception

    Provide crash analytics

    User tracing/breadcrumbs

    Trace transactions from mobile device all the way to the server side

    Correlate mobile transactions with server side transactions for drill down

    Provide usage and performance analytics based upon device type

    Provide usage and performance analytics based upon OS type

    Provide usage and performance analytics based upon OS version

    Provide unified user interface for mobile and server diagnostics

    Integrated and correlated data between mobile, server, and infrastructure monitoring

    Display response time status on Geo Map

    Provide device and carrier diagnostic metrics

    Track user sessions to understand user flows and behavior

    Capture user interactions within each session

    Alert based upon deviation from normal behavior for mobile metrics

    Provide percentile metrics related to mobile performance

    Ranking
    Views
    2,157
    Comparisons
    1,137
    Reviews
    6
    Average Words per Review
    855
    Rating
    7.5
    Views
    1,891
    Comparisons
    913
    Reviews
    7
    Average Words per Review
    643
    Rating
    7.6
    Comparisons
    Also Known As
    DX APM, CA APM, CA NetQoS Performance Center, Wily Introscope, CA Wily APM, CA App Experience Analytics, CA AXA
    Micro Focus SiteScope, HPE SiteScope, SiteScope
    Learn More
    Overview

    Broadcom DX Application Performance Management is a cutting-edge next-generation APM that goes beyond the traditional aspects of what other APMs provide by offering fully integrated AIOPS (Artificial Intelligence for IT Operations) capabilities embedded in the solution. This enables Broadcom DX Application Performance Management better opportunities to detect anomalies faster, correctly anticipate behavior, and perform intuitive automatic corrective processes. The solution is able to provide comprehensive full stack end-to-end monitoring and deliver complete visibility and a nearly flawless user experience.

    Broadcom DX Application Performance Management Benefits

    Broadcom DX Application Performance Management has many valuable key features. Some of its most useful features include:

    • Improves visibility: Users gain complete 360-degree visibility with all applications, infrastructure, and end users in modern, traditional, and all cloud-based environments.
    • Continuous improvement: Intuitive automated feedback is provided throughout the entire software development lifecycle.
    • Scalability: The solution is easily scalable to the enterprise level with very easy to use administration.
    • Improved user experience: The solution provides intuitive dynamic insights concerning overall application performance and across the complete user journey.

    Broadcom DX Application Performance Management Features

    There are many benefits to implementing Broadcom DX Application Performance Management. Some of the biggest advantages the solution offers include:

    • Custom personalized dashboards: Users are able to create their own specific views based on unique task-driven individualized requirements. This allows for comprehensive intuitive cross-domain analysis of the entire ecosystem and application usage from both synthetic and real user perspectives.
    • Fast, straightforward deployment: The solution offers an automated, zero-touch deployment process that better facilitates the monitoring and discovery of cloud-based and container applications. 
    • Improved administration processes: Agent administration and overall lifecycle processes are simplified, making configurations, deployments, and upgrades very simple.
    • Intuitive analysis: The solutions AIOPS processes provide for inherent root-cause detection and anomaly discovery to diagnose potential issues or problems immediately.
    • Improved visibility: Presented views are task-relevant to facilitate improved group topologies, and time-based to display the impact of performance anomalies. 
    • Improved mapping: Relationship mapping enables users to visualize all aspects of the environment with options to deep dive across entire applications, network layers, and infrastructure. 
    • Application support: The solution has functionality with Java, .Net, PHP, Node.js, Docker, Kubernetes, AWS, Google Cloud, and more. 
    • Flexibility: The solution is available both on premises and as a SaaS.

    Reviews from Real Users

    “The most valuable feature of Broadcom DX Application Performance Management for me is transaction monitoring. “ A Peerspot user who is an Applications Engineer at a financial services firm.

    “The most valuable features are the low overhead, the ability to monitor production on 24/7 principle, the ability to decrease time to discover the point of failure in the IT infrastructure or the application environment in a short period of time, reporting for analyzing the performance of the application for improving the code optimizing process.” A.Jurisic, CEO at Pio Pet d.o.o.

    “What is most valuable about this solution is that it completely monitors code-level visibility. We benefit from this as we're able to capture any performance issues from an application, then raise and forward those issues to the applicable team more quickly.” S. Doddi, APM consultant at Tech Mahindra Limited 

    OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

    OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

    With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

    OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

    OpenText SiteScope Features

    OpenText SiteScope has many valuable key features. Some of the most useful ones include:

    • Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.
    • Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.

      • Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.

      • Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.
    • Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.
    • Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.
    • Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.
    • Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.
    • Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.
    Sample Customers
    Lexmark, Intermountain Healthcare, National Australia Bank, BBVA Compass Bank, Innovapost, Dansk Supermarked Group, U.S. Cellular, Orange, Cetip
    Vodafone Ireland, Kuveyt Turk Participation Bank
    Top Industries
    REVIEWERS
    Financial Services Firm38%
    Insurance Company13%
    Energy/Utilities Company11%
    Comms Service Provider9%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company15%
    Manufacturing Company11%
    Insurance Company8%
    REVIEWERS
    Computer Software Company31%
    Financial Services Firm23%
    Comms Service Provider15%
    Recruiting/Hr Firm8%
    VISITORS READING REVIEWS
    Financial Services Firm31%
    Manufacturing Company14%
    Computer Software Company10%
    Government6%
    Company Size
    REVIEWERS
    Small Business16%
    Midsize Enterprise14%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise10%
    Large Enterprise66%
    REVIEWERS
    Small Business30%
    Midsize Enterprise7%
    Large Enterprise63%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise6%
    Large Enterprise69%
    Buyer's Guide
    Broadcom DX Application Performance Management vs. OpenText SiteScope
    March 2024
    Find out what your peers are saying about Broadcom DX Application Performance Management vs. OpenText SiteScope and other solutions. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    Broadcom DX Application Performance Management is ranked 22nd in Application Performance Monitoring (APM) and Observability with 6 reviews while OpenText SiteScope is ranked 25th in Application Performance Monitoring (APM) and Observability with 8 reviews. Broadcom DX Application Performance Management is rated 8.0, while OpenText SiteScope is rated 7.6. The top reviewer of Broadcom DX Application Performance Management writes "Provides efficiency in migration and DAW but requires a high level of administrator knowledge for configuration". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". Broadcom DX Application Performance Management is most compared with Dynatrace, AppDynamics, BMC TrueSight Operations Management, VMware Aria Operations for Applications and New Relic, whereas OpenText SiteScope is most compared with SCOM, Dynatrace, AppDynamics, Prometheus and BMC TrueSight Operations Management. See our Broadcom DX Application Performance Management vs. OpenText SiteScope report.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.