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BSI vs Pega CRM comparison

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BSI Logo

BSI

170 views|127 comparisons
Pega Logo

Pega CRM

Read 9 Pega CRM reviews
303 views|218 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
CRM Customer Engagement Centers
April 2024
Executive Summary

We performed a comparison between BSI and Pega CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: April 2024).
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767,667 professionals have used our research since 2012.
Featured Review
Use BSI?
Anonymous User
Great flexibility with useful locking mechanism for multiple users to work on a case concurrently
Pega has given us flexibility and its locking mechanism enables multiple users to work on the same case seamlessly. You are notified when changes... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "It is expensive."
  • "We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
  • "The pricing is on the higher side."

    • More Pega CRM Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Pega CRM?
    Top Answer:One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach.
    Read all 7 answers   →
    What needs improvement with Pega CRM?
    Top Answer:There is room for improvement and further enhancement in the stability capabilities. I think there's potential for enhancement in the support system provided. It would be beneficial to enhance the… more »
    Read all 7 answers   →
    What is your primary use case for Pega CRM?
    Top Answer:There are numerous use cases tailored for customer retention and customer acquisition. These scenarios often come with pre-configured visual logic, with the flexibility to adjust them to fit specific… more »
    Read all 7 answers   →
    Ranking
    11th
    out of 23 in CRM Customer Engagement Centers
    Views
    170
    Comparisons
    127
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    6th
    out of 23 in CRM Customer Engagement Centers
    Views
    303
    Comparisons
    218
    Reviews
    8
    Average Words per Review
    725
    Rating
    8.1
    Comparisons
    Also Known As
    Chordiant
    Learn More
    BSI
    Pega
    Video Not Available
    Overview
    BSI CRM, based on open standards, Java and service-oriented architecture, offers CRM software that convinces on all levels, whether in sales, marketing, the contact center or at the checkout counter: process for process, function for function, end device for end device. BSI CRM is differentiated and uncomplicated. CRM software offers powerful functions for any process and any user group, which can be extended module for module. And in such a way that each user has precisely the data and tools at hand that are relevant for the job to be done.
    Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
    Sample Customers
    ABB Switzerland Ltd., Versicherungskammer Bayern, LV 1871, PostFinance, PricewaterhouseCoopers
    The State of Maine, Aegis, Aegon, AIG Japan, ING
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm22%
    Computer Software Company15%
    Real Estate/Law Firm6%
    Government6%
    Company Size
    No Data Available
    REVIEWERS
    Midsize Enterprise20%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise71%
    Buyer's Guide
    CRM Customer Engagement Centers
    April 2024
    Download Free Report
    Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: April 2024.
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    767,667 professionals have used our research since 2012.

    BSI is ranked 11th in CRM Customer Engagement Centers while Pega CRM is ranked 6th in CRM Customer Engagement Centers with 9 reviews. BSI is rated 0.0, while Pega CRM is rated 8.2. On the other hand, the top reviewer of Pega CRM writes "Case management feature is valuable but the pricing is expensive". BSI is most compared with Salesforce Service Cloud, Microsoft Dynamics CRM and Salesforce Sales Cloud, whereas Pega CRM is most compared with Pega Robotic Process Automation, Microsoft Dynamics CRM, Siebel CRM, Genesys Cloud CX and HubSpot CRM.

    See our list of best CRM Customer Engagement Centers vendors.

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.