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C2 Atom vs OpenText Service Manager comparison

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C2 Enterprise Logo

C2 Atom

87 views|73 comparisons
OpenText Logo

OpenText Service Manager

Read 48 OpenText Service Manager reviews
1,367 views|917 comparisons
79% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between C2 Atom and OpenText Service Manager based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
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768,415 professionals have used our research since 2012.
Featured Review
Use C2 Atom?
Tomasz Kadlewicz
Customizable, flexible, and reliable
It's the point of control for managing issues and offers control in the implementation of the changes. It's had a positive impact in general in our... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."
  • "Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee."
  • "The license is not cheap."
  • "I pay for Service Manager on a yearly basis, and the price is reasonable - I would rate it five out of ten."
  • "HP Service Manager has moderate pricing."

    • More OpenText Service Manager Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Micro Focus Service Manager?
    Top Answer:The initial setup is easy.
    Read all 11 answers   →
    What needs improvement with Micro Focus Service Manager?
    Top Answer:The product's technical support services need improvement.
    Read all 11 answers   →
    What is your primary use case for Micro Focus Service Manager?
    Top Answer:We use the product for infrastructure, profile, and incident management.
    Read all 10 answers   →
    Ranking
    43rd
    out of 49 in IT Service Management (ITSM)
    Views
    87
    Comparisons
    73
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    12th
    out of 49 in IT Service Management (ITSM)
    Views
    1,367
    Comparisons
    917
    Reviews
    7
    Average Words per Review
    353
    Rating
    7.3
    Comparisons
    Also Known As
    Micro Focus Service Manager, HPE ITSM, HPE Service Manager
    Learn More
    C2 Enterprise
    OpenText
    Overview

    C2 ATOM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching your ultimate automation potential and operating best-in-class ticketing.

    Beyond IT, C2 delivers powerful and flexible enterprise service management solutions for either On-Premise or Cloud installation, putting IT as a real partner for business. Intuitive configuration and fast onboarding facilitates software transition without touching a single line of code or living in fear of the next upgrade.
    This intuitive web-based solution generates better time response, time resolution, allowing your teams to collaborate and provide great service for your clients. This integrated system also allows organizations to scale up using cross-departments service catalogs and enable self-service portal to reduce agents’ workload. C2 ATOM also supports asset management, tracking and measuring with relationships and impact analysis.

    C2 helps your organization modernize ITSM tools and practice to provide extraordinary IT services.

    Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

    Sample Customers
    Fasken Martineau, Desjardins, WMS Gaming, FTQ, CGI, City of Sherbrooke, Lassonde, McGill University, Harnois Pétrolier, Quincaillerie Richelieu, Robert Group
    resultspositive, Globicon
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm31%
    Comms Service Provider14%
    Aerospace/Defense Firm10%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm14%
    Manufacturing Company12%
    Comms Service Provider7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business19%
    Midsize Enterprise8%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise18%
    Large Enterprise65%
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
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    768,415 professionals have used our research since 2012.

    C2 Atom is ranked 43rd in IT Service Management (ITSM) while OpenText Service Manager is ranked 12th in IT Service Management (ITSM) with 48 reviews. C2 Atom is rated 0.0, while OpenText Service Manager is rated 7.2. On the other hand, the top reviewer of OpenText Service Manager writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". C2 Atom is most compared with , whereas OpenText Service Manager is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.