Compare CA Automic Service Orchestration vs. ServiceNow Orchestration

CA Automic Service Orchestration is ranked 9th in Process Automation with 2 reviews while ServiceNow Orchestration is ranked 22nd in Process Automation with 1 review. CA Automic Service Orchestration is rated 10.0, while ServiceNow Orchestration is rated 7.0. The top reviewer of CA Automic Service Orchestration writes "Automation of job object creation increased the quality and quantity of our job requests". On the other hand, the top reviewer of ServiceNow Orchestration writes "Simplifies certain processes and saves us time, but the price and technical support should be improved". CA Automic Service Orchestration is most compared with CA Process Automation, Pega BPM and Appian, whereas ServiceNow Orchestration is most compared with Nintex Workflow, CA Automic Service Orchestration and BMC TrueSight Orchestration.
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Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It provides a simple reduction of headcount and also a reduction of run through time.The product is stable. This is the reason that we are using Automic, in some cases, because of its stability and features.If I have a higher workload with smaller machines, it is easy to increase everything.Jobs are planned automatically to eliminate the need to plan them manually. It also saves us effort because there is no need to create job objects manually.

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Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time.

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Cons
What I am missing today is robotics. If Automic would like to stay as one of the biggest automation engines on the market, they have to find an option with a robotics solution.In the last two years or so, Automic has not invested as much in the product as we would have expected.

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There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion.

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Pricing and Cost Advice
From our clients, "We have reduced headcounts since the beginning by around 30 to 40 percent." and "We are much faster using the service orchestration and saving by a factor of 10 or more."

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In terms of price, this solution is at the higher end of what you'll find.

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Ranking
9th
out of 32 in Process Automation
Views
867
Comparisons
418
Reviews
1
Average Words per Review
637
Avg. Rating
10.0
22nd
out of 32 in Process Automation
Views
221
Comparisons
160
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
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ServiceNow
Overview

Service orchestration enables organizations to extract the most value from their investments in people and technology. Because time spent waiting for a service request means wasted money and lost opportunity.

Service orchestration can intelligently automate the sometimes complex sequence of tasks required to deliver a service. Whether those tasks need to be executed on-premises or in the cloud, on virtual or physical systems, or even using leading-edge technologies like microservices or containers, service orchestration ensures that those tasks are executed accurately and efficiently. This maximizes productivity and enables businesses to move at digital speeds.


ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

Offer
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Sample Customers
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experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about IBM, Pega, Bizagi and others in Process Automation. Updated: March 2020.
406,312 professionals have used our research since 2012.
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.