CA Automic Service Orchestration [EOL] vs ServiceNow Orchestration comparison

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Executive Summary

We performed a comparison between CA Automic Service Orchestration [EOL] and ServiceNow Orchestration based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The product is stable. This is the reason that we are using Automic, in some cases, because of its stability and features.""Jobs are planned automatically to eliminate the need to plan them manually. It also saves us effort because there is no need to create job objects manually.""If I have a higher workload with smaller machines, it is easy to increase everything.""It provides a simple reduction of headcount and also a reduction of run through time."

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"The iTerm suite is also crucial for visibility and optimization.""Great with IT processes and business processes.""This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge.""Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact.""The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations.""It's scalable.""The solution effectively automates business processes.""The data visualization is good."

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Cons
"What I am missing today is robotics. If Automic would like to stay as one of the biggest automation engines on the market, they have to find an option with a robotics solution.""In the last two years or so, Automic has not invested as much in the product as we would have expected."

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"Efficiency of some features could be improved.""The deployment requires awareness among the project staff.""We cannot perform GUI automation using the tool.""The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability.""From my space, the only thing that I can say is the spinning up with Google Cloud Services.""The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement.""Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades.""There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

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Pricing and Cost Advice
  • "From our clients, "We have reduced headcounts since the beginning by around 30 to 40 percent." and "We are much faster using the service orchestration and saving by a factor of 10 or more.""
  • More CA Automic Service Orchestration [EOL] Pricing and Cost Advice →

  • "In terms of price, this solution is at the higher end of what you'll find."
  • "This is an expensive product, but it is the best in the market considering the features and lack of competitors."
  • "ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
  • "The solution is costly and orchestrations are very expensive."
  • "It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
  • "The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
  • "It is not very expensive."
  • More ServiceNow Orchestration Pricing and Cost Advice →

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    Top Answer:The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in… more »
    Top Answer:The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to… more »
    Top Answer:ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to… more »
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    In Process Automation
    13th
    out of 66 in Process Automation
    Views
    2,743
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    1,749
    Reviews
    8
    Average Words per Review
    470
    Rating
    8.4
    Comparisons
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    Overview

    Service orchestration enables organizations to extract the most value from their investments in people and technology. Because time spent waiting for a service request means wasted money and lost opportunity.

    Service orchestration can intelligently automate the sometimes complex sequence of tasks required to deliver a service. Whether those tasks need to be executed on-premises or in the cloud, on virtual or physical systems, or even using leading-edge technologies like microservices or containers, service orchestration ensures that those tasks are executed accurately and efficiently. This maximizes productivity and enables businesses to move at digital speeds.


    ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

    Sample Customers
    Information Not Available
    experian, BEACHBODY, HealthPartners, Banosoft
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Government9%
    Insurance Company8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business27%
    Midsize Enterprise18%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise11%
    Large Enterprise72%
    Buyer's Guide
    Process Automation
    April 2024
    Find out what your peers are saying about Camunda, Pega, Appian and others in Process Automation. Updated: April 2024.
    768,246 professionals have used our research since 2012.

    CA Automic Service Orchestration [EOL] doesn't meet the minimum requirements to be ranked in Process Automation while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. CA Automic Service Orchestration [EOL] is rated 10.0, while ServiceNow Orchestration is rated 8.2. The top reviewer of CA Automic Service Orchestration [EOL] writes "Automation of job object creation increased the quality and quantity of our job requests". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". CA Automic Service Orchestration [EOL] is most compared with , whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Control-M, Nintex Process Platform and BMC TrueSight Orchestration.

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    We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.