We performed a comparison between Clarity SM and IBM Maximo based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The in-service catalog is quite useful."
"Time sheets are a powerful tool."
"The database and the power that is driven behind the database."
"Scalability is very good. We have scaled to more users and more functionality."
"It is easy to tell what needs fixing and the priority of things."
"We can search open and closed cases to find what we have done in other incidents."
"It helps when you have an incident or performing a problem change management process."
"We centralized our knowledge from various sources into one source of truth that is continually updated."
"The most valuable feature is the ability to correct maintenance."
"The incident management feature is good because it allows you to keep track of and classify issues."
"The most valuable feature is asset management maintenance as well as asset management overall."
"We were able to scale perfectly."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"Maximo is very stable. We really do not have problem with stability."
"Its capabilities let us organize our work."
"Provides great flexibility."
"We need a mobile solution. We are not using any mobile functionality for the product, but we think that this necessary."
"The CA products integrate well together but I would like to see better integration with third-party solutions."
"We would like more information about all the configurations that we have on our infrastructure side."
"The upgrade was pretty complex."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
"They really want user names in the document owner and subject expert fields, and that is just not practical."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"Vendor management needs enhancement."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"The latest version is slow due to the power it requires."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews while IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews. Clarity SM is rated 7.8, while IBM Maximo is rated 8.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and Agiloft ITSM ITIL Service Desk Suite, whereas IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform.
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