We performed a comparison between Clarity SM and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts."
"The solution's back-end architecture is very good for end users."
"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."
"Logging every action in Service Desk Manager (SDM)."
"We centralized our knowledge from various sources into one source of truth that is continually updated."
"The in-service catalog is quite useful."
"the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."
"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."
"The initial setup is easy and straightforward."
"A good organizational tool."
"Some of the most valuable features are simplicity, ease of configuration, and ease of customization."
"The dashboards in Jira have been the most useful feature."
"The initial setup is straightforward."
"I find the Kanban chart where we put each story in to be the most valuable feature. We use the Kanban chart to revise the project every morning in our five-minute meeting."
"It's easy to set up the solution."
"Great to be able to create customized forms."
"The cost of this solution is too high, which is why we're leaving."
"The interface for the users is a bit old-fashioned and not user-friendly."
"We went from 12.1 to 14, so there was a lot involved in it. The issues we had were migration issues, getting our information from one place to the next and making sure everything was as everyone needed."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
"One area that this product can improve is in the mobile user aspect."
"The monitoring tool is in need of improvement."
"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."
"Compared to some of the other products, I think we are bit behind."
"This solution lacks features for project management."
"There should be better connections with access management. They should improve the connectivity."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
"I don't think the program is very scalable."
"JIRA Service could benefit from improvements to its voice support."
"I'd like to update the dashboard so that more features are available."
"Field addition and removal features are not very intuitive in JIRA Service Management."
"At times you will need add-ons or additional software, so built-in features would be helpful."
Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews. Clarity SM is rated 7.8, while JIRA Service Management is rated 8.2. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". Clarity SM is most compared with ServiceNow, OpenText Service Management Automation X (SMAX), SymphonyAI IT Service Management, BeyondTrust Remote Support and ManageEngine ServiceDesk Plus, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud. See our Clarity SM vs. JIRA Service Management report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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