We performed a comparison between Clarity SM and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."
"Scalability is very good. We have scaled to more users and more functionality."
"XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts."
"The database and the power that is driven behind the database."
"As of late, I really like the BI functions."
"It is easy to tell what needs fixing and the priority of things."
"The fact that it aligns very well with ITIL. I think that's probably one of my favorite things about it, because it's following up a general best practice for service management."
"We especially like the look of xFlow. That looks very personal, so they can keep track of how things are going with their ticket, if it has been worked on, what the status of it is. It seems to be a little more user friendly. The user can see more from a distance right away."
"The flexibility is the product's most valuable feature."
"I like the integration with other applications or vendors."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"The most valuable feature is the metering capability."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The monitoring tool is in need of improvement."
"When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."
"Compared to some of the other products, I think we are bit behind."
"We just upgraded about a year and half ago and it was painful. We had the testing of the dev environment, and then testing of the production environment, so it was two weekends out of my life. And stuff broke."
"The upgrade was pretty complex."
"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."
"Although I wasn't involved in the initial setup I have been involved with upgrades. They have been fairly complex. We've had some issues with upgrades where we had to roll back and get some things fixed. Some things that we ended up tracking back to not following directions right, but then other things we've run into issues."
"The SDM administration and customisation needS deep information about architecture and vendor support continuously."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"The solution's private cloud is much too expensive."
"Better integration with other VMware toolsets would be beneficial."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"I would like it if they could provide their customers with more qualified support."
"The pricing model is complicated and would be more predictable if it were simplified."
Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. Clarity SM is rated 7.8, while vRealize Business for Cloud is rated 8.4. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
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