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CA CEM [EOL] vs ITRS Geneos comparison

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CA CEM [EOL]

Read 1 CA CEM [EOL] review
views| comparisons
0% willing to recommend
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ITRS Geneos

Read 57 ITRS Geneos reviews
4,407 views|2,309 comparisons
96% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2024
Executive Summary

We performed a comparison between CA CEM [EOL] and ITRS Geneos based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability.
To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: April 2024).
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767,667 professionals have used our research since 2012.
Featured Review
Anonymous User
It provides a powerful network analysis both with individual transactions and general network performance. We've had...
We've found that it really helps managers in measuring application SLAs and viewing historical performance data.
Anonymous User
Has user-friendly monitoring, but the dashboards needs improvement
ITRS provides proactive monitoring so that we are aware of any outages in advance. Because we are also in the FX business, we have custom... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "You will get the best price if you get a single global deal."
  • "The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."
  • "Pricing and licensing is based on the requirements."
  • "The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
  • "Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
  • "It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
  • "When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
  • "Given our spend and the amount of service we have in it, the pricing is quite reasonable."

    • More ITRS Geneos Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about ITRS Geneos?
    Top Answer:I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.
    Read all 17 answers   →
    What is your experience regarding pricing and costs for ITRS Geneos?
    Top Answer:I can say it's not that cheap because the licensing is a little bit costly. So, definitely, we had to pay a certain amount to use it.
    Read all 15 answers   →
    What needs improvement with ITRS Geneos?
    Top Answer:Speaking about room for improvement, ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud. I definitely know that they have some monitoring extensions or plug-ins for the… more »
    Read all 17 answers   →
    Ranking
    Unranked
    In Application Performance Monitoring (APM) and Observability
    11th
    out of 111 in Application Performance Monitoring (APM) and Observability
    Views
    4,407
    Comparisons
    2,309
    Reviews
    10
    Average Words per Review
    1,486
    Rating
    8.2
    Comparisons
    Also Known As
    CEM
    Geneos
    Learn More
    Broadcom
    ITRS
    Overview
    CA Customer Experience Manager (CA CEM) is a product within the Application Performance Management solution that measures web application performance for each individual customer. CA CEM measures the performance and quality of customer transactions, identifies defects and variance, and quantifies the impact on customers and the business. CA CEM lets you monitor real user activities -- including login, account update, or purchase transactions -- at the business service level. By proactively detecting trends in degraded customer transaction response times and providing various actionable reports, CA CEM lets you act before problems occur or SLAs are out of compliance. These capabilities enable both your business managers and IT staff to understand and resolve performance problems before end users call for support.

    ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

    Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

    Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

    For more information, please visit https://www.itrsgroup.com/products/geneos

    Sample Customers
    First Horizon National Corporation, Olympus, Petroleum Company of Trinidad and Tobago LimitedŒ _Petrotrinî, Racing and Wagering Western Australia
    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm92%
    Computer Software Company5%
    Marketing Services Firm3%
    VISITORS READING REVIEWS
    Financial Services Firm75%
    Computer Software Company5%
    University3%
    Comms Service Provider3%
    Company Size
    No Data Available
    REVIEWERS
    Small Business11%
    Midsize Enterprise21%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business7%
    Midsize Enterprise6%
    Large Enterprise87%
    Buyer's Guide
    Application Performance Monitoring (APM) and Observability
    April 2024
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    767,667 professionals have used our research since 2012.

    CA CEM [EOL] doesn't meet the minimum requirements to be ranked in Application Performance Monitoring (APM) and Observability while ITRS Geneos is ranked 11th in Application Performance Monitoring (APM) and Observability with 57 reviews. CA CEM [EOL] is rated 6.0, while ITRS Geneos is rated 8.2. The top reviewer of CA CEM [EOL] writes "It provides a powerful network analysis both with individual transactions and general network performance. We've had lots of hardware issues with the MPMs". On the other hand, the top reviewer of ITRS Geneos writes "The flexible dashboard sets it apart from competing tools, but it's costly and lacks scalability". CA CEM [EOL] is most compared with , whereas ITRS Geneos is most compared with Dynatrace, AppDynamics, Grafana, Prometheus and Datadog.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.