CA Cloud Service Management vs. CA Service Desk Manager

CA Cloud Service Management is ranked 13th in IT Service Management (ITSM) with 2 reviews vs CA Service Desk Manager which is ranked 2nd in IT Service Management (ITSM) with 58 reviews. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of CA Service Desk Manager writes "It has helped us to organize a lot of our assets". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and BMC Helix Remedy. CA Service Desk Manager is most compared with ServiceNow, JIRA Service Desk and Micro Focus Service Manager. See our CA Cloud Service Management vs. CA Service Desk Manager report.
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294,792 professionals have used our research since 2012.

Quotes From Members Comparing CA Cloud Service Management vs. CA Service Desk Manager

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
I think pricing of this model is suitable for growing corporations.Pricing is simple, as it’s per concurrent analysts.It is a bit expensive, but you definitely get what you pay for. It is worth it!

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294,792 professionals have used our research since 2012.
Ranking
RANKING
Views
2,572
Comparisons
356
Reviews
2
Followers
307
Avg. Rating
7.5
Views
12,972
Comparisons
2,359
Reviews
56
Followers
444
Avg. Rating
8.0
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »See more CA Service Desk Manager competitors »
Also Known As
Also Known AsNimsoft Service DeskUnicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
Website/Video
Website/VideoCA Technologies
CA Technologies
Overview
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

OFFER
Learn more about CA Cloud Service Management
Learn more about CA Service Desk Manager
Sample Customers
Sample CustomersOakwood Systems GroupBanco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Top Industries
Top Industries
REVIEWERS
Healthcare Company
25%
Financial Services Firm
25%
K 12 Educational Company Or School
13%
Newspaper
13%
REVIEWERS
Healthcare Company
29%
Financial Services Firm
20%
Government
8%
Transportation Company
4%
VISITORS READING REVIEWS
Financial Services Firm
16%
Transportation Company
14%
Healthcare Company
12%
Comms Service Provider
8%
Company Size
Company Size
REVIEWERS
Small Business
14%
Midsize Enterprise
7%
Large Enterprise
79%
REVIEWERS
Small Business
20%
Midsize Enterprise
14%
Large Enterprise
66%
VISITORS READING REVIEWS
Small Business
21%
Midsize Enterprise
11%
Large Enterprise
68%
Find out what your peers are saying about CA Cloud Service Management vs. CA Service Desk Manager and others in IT Service Management (ITSM).
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294,792 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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