Compare CA Cloud Service Management vs. CA Service Desk Manager

CA Cloud Service Management is ranked 13th in IT Service Management (ITSM) with 1 review while CA Service Desk Manager is ranked 2nd in IT Service Management (ITSM) with 27 reviews. CA Cloud Service Management is rated 8.0, while CA Service Desk Manager is rated 7.8. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". On the other hand, the top reviewer of CA Service Desk Manager writes "It has helped us to organize a lot of our assets". CA Cloud Service Management is most compared with CA Service Desk Manager, whereas CA Service Desk Manager is most compared with ServiceNow, CA Cloud Service Management and JIRA Service Desk.
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Most Helpful Review
T Macul
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM). Updated: September 2019.
366,239 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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I think pricing of this model is suitable for growing corporations.Pricing is simple, as it’s per concurrent analysts.It is a bit expensive, but you definitely get what you pay for. It is worth it!

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Ranking
Views
438
Comparisons
190
Reviews
1
Average Words per Review
152
Avg. Rating
8.0
Views
4,339
Comparisons
1,857
Reviews
27
Average Words per Review
558
Avg. Rating
7.8
Top Comparisons
Also Known As
Nimsoft Service DeskUnicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
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CA Technologies
CA Technologies
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

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Sample Customers
Oakwood Systems GroupBanco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM). Updated: September 2019.
366,239 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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