Compare CA Cloud Service Management vs. CA Service Desk Manager

CA Cloud Service Management is ranked 17th in IT Service Management (ITSM) with 1 review while CA Service Desk Manager is ranked 4th in IT Service Management (ITSM) with 4 reviews. CA Cloud Service Management is rated 6.0, while CA Service Desk Manager is rated 8.6. The top reviewer of CA Cloud Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, the top reviewer of CA Service Desk Manager writes "Easy to use, good integration with ITIL processes, and good customization". CA Cloud Service Management is most compared with CA Service Desk Manager, whereas CA Service Desk Manager is most compared with ServiceNow, CA Cloud Service Management and JIRA Service Desk.
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Most Helpful Review
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Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in IT Service Management (ITSM). Updated: December 2019.
390,245 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The solution is a highly mature product. Because of this, it can stand up to any other product on the market.

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XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow.It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information.It helps when you have an incident or performing a problem change management process.We can search open and closed cases to find what we have done in other incidents.

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Cons
The solution needs to improve its reporting features. The user interface needs a lot of improvements.

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Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome.The monitoring tool is in need of improvement.The interface for the users is a bit old-fashioned and not user-friendly.We would like the CMDB to be populated automatically. At the moment, everything is manually created.We would like more information about all the configurations that we have on our infrastructure side.Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement).

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Ranking
Views
314
Comparisons
147
Reviews
1
Average Words per Review
448
Avg. Rating
6.0
Views
3,975
Comparisons
1,735
Reviews
14
Average Words per Review
559
Avg. Rating
8.4
Top Comparisons
Also Known As
Nimsoft Service DeskUnicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
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CA (A Broadcom Company)
CA (A Broadcom Company)
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

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Learn more about CA Cloud Service Management
Learn more about CA Service Desk Manager
Sample Customers
Oakwood Systems GroupBanco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Top Industries
REVIEWERS
Healthcare Company25%
Financial Services Firm25%
K 12 Educational Company Or School13%
Newspaper13%
REVIEWERS
Healthcare Company29%
Financial Services Firm20%
Government8%
Transportation Company4%
VISITORS READING REVIEWS
Software R&D Company33%
Insurance Company9%
Manufacturing Company8%
Financial Services Firm8%
Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in IT Service Management (ITSM). Updated: December 2019.
390,245 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.