CA Cloud Service Management vs. CA Service Desk Manager

CA Cloud Service Management is ranked 13th in IT Service Management (ITSM) with 2 reviews vs CA Service Desk Manager which is ranked 2nd in IT Service Management (ITSM) with 57 reviews. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of CA Service Desk Manager writes "It has helped us to organize a lot of our assets". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and BMC Helix Remedy. CA Service Desk Manager is most compared with ServiceNow, JIRA Service Desk and Micro Focus Service Manager. See our CA Cloud Service Management vs. CA Service Desk Manager report.
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Quotes From Members Comparing CA Cloud Service Management vs. CA Service Desk Manager

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
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I think pricing of this model is suitable for growing corporations.Pricing is simple, as it’s per concurrent analysts.It is a bit expensive, but you definitely get what you pay for. It is worth it!

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304,957 professionals have used our research since 2012.
Ranking
Views
2,592
Comparisons
260
Reviews
2
Followers
283
Avg. Rating
7.5
Views
13,270
Comparisons
2,164
Reviews
55
Followers
411
Avg. Rating
8.1
Unranked
In IT Service Management (ITSM)
Top Comparisons
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Compared 29% of the time.
Also Known As
Nimsoft Service DeskUnicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
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CA Technologies
CA Technologies
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Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

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Sample Customers
Oakwood Systems GroupBanco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
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304,957 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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