Compare CA Cloud Service Management vs. ChangeGear

CA Cloud Service Management is ranked 21st in Help Desk Software with 1 review while ChangeGear is ranked 31st in Help Desk Software. CA Cloud Service Management is rated 6.0, while ChangeGear is rated 0. The top reviewer of CA Cloud Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, CA Cloud Service Management is most compared with CA Service Desk Manager, whereas ChangeGear is most compared with ServiceNow.
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Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
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Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service InsightNimsoft Service Desk
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CA (A Broadcom Company)
CA (A Broadcom Company)
SunView Software
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

SunView Software is a leading provider of IT Service Management software that helps companies to better deliver, manage, and monitor IT services across the enterprise. ChangeGear's award-winning Service Smart Technology solution integrates Big Data and Machine Learning for a more positive experience. SunView is using innovations in artificial intelligence to drive smarter automation, predictive insights, and customer satisfaction. By combining cutting-edge technologies and a best-in-class software platform, SunView provides cost-effective and efficient solutions that enable more responsive IT for the organization.

Learn more about ChangeGear at www.sunviewsoftware.com

Stay up to date on the latest ITSM thought leadership and resources at www.sunviewsoftware.com/blog and www.resourcecenter.sunviewsoft... 

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Learn more about CA Service Desk Manager
Learn more about CA Cloud Service Management
Learn more about ChangeGear
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniOakwood Systems GroupSome of our customers include St.Mary's Medical Center, CoBiz Financial, NRG, Bethesda, Kennesaw State University, and ConEdison. Check out our customer stories: https://resourcecenter.sunview...
Top Industries
REVIEWERS
Healthcare Company29%
Financial Services Firm20%
Government8%
Transportation Company4%
VISITORS READING REVIEWS
Software R&D Company31%
Insurance Company10%
Comms Service Provider8%
Financial Services Firm8%
REVIEWERS
Healthcare Company25%
Financial Services Firm25%
Marketing Services Firm13%
K 12 Educational Company Or School13%
No Data Available
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
384,324 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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